Re: URL broken in Product Cart email

This is a followup of the thread URL broken in Product Cart email – it’s 3 years old and I couldn’t find a solution online (which led me to the thread in the first place). The thread itself didn’t have the solution but it did help me in eventually finding it, so I’m posting it here for whoever in future might encounter this problem (hopefully Google will index this thread too). Jump to bottom for solution:

Problem summary:

deschong?3 years ago

I’ve sent a abandon cart email to my users. In the email there is a short code [product.cart] which list the cart details.

The cart listing shows find but when click on the product in the cart listing, it brought me to an invalid page something like this: https://url8417.[mydomain].com/ls/click?upn=oo2GDDAOWPfyNsqtFZovatpRtW8nQQqOhpXzGCZvvD5AtPPf1aA2sg34X-2F3FJRA49H182LXPCuYK9enG2i3hFmWiWKo5sGMcvPpRxqK0qMBJQKfI5Z3OD7YUGC7LBFXtL88nV61V3fiKOfh-2FH3UsM9A3jjRmuP3RL6JH6I3qVZmGR3vEmcBL08suNlat1xAe2CoG_APjdKg32i75KQyAMA37LswJmdPjWVfBKOsdDCAwFUCU-2BudJ4-2Fiw66OcQTYnDJHFsKhjDDJ10pwEjFMGp1FgPAXBxiYa4A8SVYt3W4zhCuNXxNyMU8SJYUrxnjyrCl9RBn-2B4qEG2IEepCPkZqjpyHFzzA-2Fym4Dw2wCVCn9TkmGNloY5WWjwW04JzSHgijTR0GEJylNh3EBmZiCqeQmZ9XR1stc2Z-2FRNYnOL9BUKC2IyE-3D

Where can I make sure the link is redirected to the proper product details?

Solution:

The issue is due to Sendgrid’s Link Branding feature, which rewrites the links in their transactional emails for link tracking. If the link is broken, the reason is likely because you accidentally deleted the CNAME records that Sendgrid needs to get it to work. To fix this, login to Sendgrid > Sender Authentication > Scroll down to Link Branding > Click into your domain, grab the CNAME records, and reinsert it into your DNS records. Should work after that.

The page I need help with: [log in to see the link]