Read this before you post

NEED HELP?
To help us answer questions as quickly as possible please ensure you provide:

• A link to your site so we can view issues, especially important for issues around appearance of your website
• Screenshots
• Environment Report: This can give us a lot of very useful information. Navigate to Molongui > Support > System Status, press the “Send Report to Molongui” button, make note of the “Report Number”, and then post the number here so we can look it up.

Paying Pro Customers

If you have purchased a Pro plugin on Molongui.com, you can get help faster opening a support ticket using this link. As a Pro Customer, you get Premium Support which comes with priority over requests on this forum.

Sensitive Details

If your question requires you to share information that you consider sensitive, you may create a ticket on our secure support system rather than posting here publicly. To do so, use this link.

Do NOT share login or password details with us here. This is a public forum.

Also before you post…

• This forum is indexed by Google; do a search!
• View the ‘how to debug’ thread
• To rule out plugin and theme conflicts, temporarily deactivate them and re-run your test. If the error no longer occurs, you can find out which plugin or theme is causing your issue. Here you have a step-by-step guide on how to do a complete plugin conflict check.

Resolved Threads

Threads will be marked as resolved by our team members in any of the following cases:

• We haven’t heard back from you in over a week or no one else has been able to help you out in that same time span
• The thread is not related to or caused by this plugin, but another plugin or theme
• We’re fairly confident that we’ve provided the right solution

Premium personal support

As mentioned above, at Molongui we differentiate between free and premium support. If you buy a Molongui Pro plugin, that includes a year of updates and premium support. This means you can send us an email at any time with questions about the setup and basic use of your licensed plugin. We answer 99% of emails within 24 hours, and usually much, much faster!

If you want premium support, go get a Pro license today!

Good to see you got this far, welcome on the Molongui support forums, we hope we’ll be able to help you solve your problems!

Thanks,
Team Molongui