READ THIS FIRST! Welcome to the support forum for Neve!

  • Theme Author Themeisle

    (@themeisle)


    3 months, 1 week ago

    Hi there,

    Firstly, thank you for using Neve.
    Below, you will find some info about the support we provide via this forum.

    Expectations

    • No guarantee support for free users – We unfortunately cannot guarantee to provide support to all free users of the theme, even though we will try our very best.
    • We do not monitor this forum on a daily basis – Our priority is to provide support to our paying customers as they allow us to continue developing and supporting our products. This is why, it may sometimes take over a week for us to be able to reply to your topic on this forum.

    Before Posting a new topic

    1. Make sure to search the forums to see if your topic has already been addressed
    2. Search in our documentation to see if your topic is covered
    3. Update your theme, plugins and WordPress to the latest versions
    4. Make sure to check for any possible conflict with other plugin/theme installed on your website, by following the steps provided here
    5. Outline the exact steps to reproduce the issue
    6. Provide links and screenshots so we can better understand the issue
    7. When your issue receives a solution, make sure to mark the post as Resolved

    Thank you!

    • This topic was modified 3 months, 1 week ago by Themeisle.
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