Really disappointing

Hi @edfoc,

I hope you’re doing well.

I noticed your recent review, and I’m truly sorry to hear about your disappointment with Icegram Express. Your feedback is incredibly valuable to us, and I want to assure you that we take it very seriously.

I want to clarify that Icegram Express is designed to facilitate email campaigns seamlessly, even in the free plan. However, it seems there may have been a misunderstanding or issue that led to your dissatisfaction. We genuinely want all our users, including you, to have a positive experience with our plugin.

Could you please provide more details about the specific challenges you encountered? Understanding your experience better will enable us to address any issues and improve our service for you and others.

We genuinely want users like you to enjoy our plugin without any issues, so we’re looking into it as a priority.

Looking forward to your response and the chance to make things right for you.

It has taken two days to send 210 out of 444 emails! This is total rubbish, there is no way that I would pay for your pro services, you are clearly just rip off merchants who have generated fake reviews to draw people in!!

Hi @edfoc,

I understand your concern, but it’s likely not because of the Icegram Express Plugin alone. There are various factors that can affect email sending speed, so let’s explore a couple:

1. Check Email Sending Limit: The speed of email sending depends on the mailer you’re using on your site. Icegram Express manages email sending based on your chosen mailer. Since you’re using the WP mail mailer, the sending limits are usually set by your hosting provider.
   Could you please confirm your sending limits per hour and per day? This could be a reason for the slow email sending.
2. Additionally, if you’re using wp mail for sending emails, it’s tied to the default cron, which is triggered by site traffic. Is there enough traffic on your site to consistently trigger these cron jobs?

Understanding these factors better will help us troubleshoot and improve your email-sending speed.
I also want to assure you that our reviews are genuine, and we’re genuinely committed to making sure you have a great experience with our plugin.
Once we have a better understanding of what’s going on, we’ll do everything we can to help you get things running smoothly.

Waiting for your response.

Thanks!

Hi @edfoc,

I hope you’re doing well. I wanted to check in regarding the email-sending speed issue you encountered with Icegram Express.

I understand that it can be frustrating when things don’t work as expected, especially with something as critical as email campaigns.

If you’ve had a chance to look into the factors I mentioned in my previous message regarding email sending limits and cron job triggering, or if you have any additional information to share, please do let us know. We’re here to help troubleshoot and find a solution that works for you.

Also, if default cron isn’t working effectively, you can set up your own cron using your host’s resources, even in the free version. Here is a document for your reference.

Your feedback is vital to us, and we’re committed to addressing any concerns you may have.

Thank you for your time, and I look forward to hearing from you soon.

Hi?@edfoc ,

Hope all is going great with you. ??

I came across your support and was curious if the issue mentioned has been resolved. Do you need any additional support?

Waiting for your response.

Thank you!