REALLY NEED SOME HELP – PAYPAL vs WOO

Hi, I am writing on behalf of my client, we are literally pulling hair out trying to resolve, between PAYPAL and WOO. Something happened on Sept 15th and we made no changes, by the way, ALMOST ALL my clients paypal “merchant account” orders (NOT ones made through paypal login), but people placing CREDIT CARDS on paypal merchant account woo site, they are coming in marked “ineligible for fraud protection”. Just like that. And addresses are not coming through.

We waited for a WEEK! And this is what PAYPAL sends us, and I have no clue what this means. ANY HELP APPRECIATED! I dont even think this is a “thing” in woo.

“`I reviewed transaction “XXXXXXXX” this did go through an unbranded method. I checked with the team that handles the Orders API and was told that the lack of shipping address retention in PayPal is expected. From a technical perspective, there is no error here. As a result, there is nothing I can do to assist you further.

To avoid this lack of address, you will need to disable unbranded card payments via your third-party checkout configuration. It looks like you are using a WooCommerce checkout integration so they would be the best point of contact for guidance.`”””

Thank you!