Really poor customer support

  • I have a paid version of the plugin for my website. The profile form that I created doesn’t allow people to remove a profile photo they’ve uploaded. I raised this issue with WeDevs customer support. Aurangzeb replied to me the first time with a solution suggestion which didn’t work. I informed him that it didn’t work and then got a reply saying that the WeDevs tech people would work on it and get back to me. There was no turnaround time given. When I asked for some details I was told to be patient. There have been no replied to my follow-up messages at all.

    Waste of money frankly. Paying for a premium plugin isn’t just for additional features but for customer support as well.

    Update: After this review, I got a reply to my email within a day and the issue was resolved. Read into that what you will.

    • This topic was modified 4 years, 5 months ago by havalmuad. Reason: Updates to issue
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  • Hello @havalmuad

    Thanks for sharing your feedback.

    Firstly, I’m sorry for the unexpected delay and inconvenience. I can understand your frustration, but I believe you may also agree that sometimes it takes time than usual where we have to follow up standard process & queue. Still, we always try to be one step ahead of our fellow users.

    Thanks again for your patients & I hope you will consider the situation.
    Best regards.

    Thread Starter havalmuad

    (@havalmuad)

    If you read the original review and my email to you, my issue was with the lack of communication from your side. If you are not able to communicate a timeline for turnaround it gives you an indefinite amount of time and the customer keeps waiting. That’s just poor customer management.

    Hello @havalmuad

    Thanks for your reply & suggestion. We will surely improve our service in a more enhancive way.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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