Really, really poor support

  • I have used Memphis Docs in the past, but installing on another site didn’t work. I checked the forum, and found another user had the identical problem — but no solution had been added to the forum. So I added my issue. Over the last two days, I’ve received a few one-line responses from the plugin author, who obviously doesn’t understand that plugins are supposed to be easy for people without deep programming knowledge. He send me a link to a tech-talk-intense WP codex article about changing file permissions — something I’ve never run into in over a decade of using WP and a wide range of plugins — and I responded that he wasn’t helpful. He mocked my response with the following —
    Seriously?? Checking file permissions??? Please find another plugin.

    He’ll get his wish. I recommend the same action for other WP users.

    • This topic was modified 8 years, 5 months ago by cheri-clt.
Viewing 4 replies - 1 through 4 (of 4 total)

  • I would respectfully disagree.
    The owner has gone way over and above supporting and helping me with the plug in. No question was to small to get a comprehensive answer, especially when I am a novice user.

    This plug in is excellent.

    anonymized-14293447

    (@anonymized-14293447)

    Poor support? Are you serious? I’ve never ever experienced a plugin author as this one, whom not only listens to your problems and helps you solve them (even if you might raise elementary questions) but also keeps pushing updates. The guy is clearly very skilled in coding…. I wish I had him as my neighbour.

    • This reply was modified 8 years, 3 months ago by anonymized-14293447.
    drdheiser

    (@drdheiser)

    5 seconds to reply. That is not poor? If you are not familiar with basics you should stick to nintendo NES.

    I disagree completely.

    I have uncovered bugs in Memphis Documents over the past 3 years I’ve been using it and every time the plugin author will either give me a quick fix or point me in the direction of disabling something that’s causing the issue or conflict, and then within a week or two a fix to the bug is rolled into a new release.

Viewing 4 replies - 1 through 4 (of 4 total)
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