Recalculate from Order Admin Fails to Recalc Discount %

What are the settings of the applied coupon?

If you enable WP_DEBUG, do you get warnings/errors?

Here are 2 examples:

https://www.dropbox.com/s/sma6c787ki3nk8q/Screenshot%202018-04-05%2009.33.27.png?dl=0

https://www.dropbox.com/s/fwf0vyege5pw1z9/Screenshot%202018-04-05%2009.33.57.png?dl=0

No usage, customer, or misc restrictions or “Matching Products” rules.

From admin you must apply the coupon manually, is the coupon applied?

Yes, here’s a shot:

The coupon was applied previously when the customer checked out, but we are just editing the order to add a new product.

https://www.dropbox.com/s/c30klsoxiax6ssx/Screenshot%202018-04-05%2010.20.52.png?dl=0

Please send your WC System Status Report.

Also enable WP_DEBUG_LOG.

sorry for the delay.

### WordPress Environment ###

Home URL: https://www.collegeshippingandstorage.com
Site URL: https://www.collegeshippingandstorage.com
WC Version: 3.3.4
Log Directory Writable: ?
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.28-0ubuntu0.16.04.1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.21
Max Upload Size: 50 MB
Default Timezone is UTC: ? Default timezone is America/New_York - it should be UTC
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.4
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 8.45MB
Database Data Size: 6.50MB
Database Index Size: 1.95MB
wp_woocommerce_sessions: Data: 0.21MB + Index: 0.01MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.03MB + Index: 0.03MB
wp_woocommerce_order_itemmeta: Data: 0.71MB + Index: 0.25MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.09MB + Index: 0.09MB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB
wp_gf_addon_payment_callback: Data: 0.02MB + Index: 0.02MB
wp_gf_addon_payment_transaction: Data: 0.02MB + Index: 0.05MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 1.09MB + Index: 0.06MB
wp_postmeta: Data: 1.52MB + Index: 0.81MB
wp_posts: Data: 2.05MB + Index: 0.06MB
wp_rg_form: Data: 0.00MB + Index: 0.00MB
wp_rg_form_meta: Data: 0.01MB + Index: 0.00MB
wp_rg_form_view: Data: 0.02MB + Index: 0.03MB
wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB
wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB
wp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB
wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB
wp_sg_fblike_popup: Data: 0.02MB + Index: 0.00MB
wp_sg_html_popup: Data: 0.02MB + Index: 0.00MB
wp_sg_image_popup: Data: 0.02MB + Index: 0.00MB
wp_sg_popup: Data: 0.02MB + Index: 0.00MB
wp_sg_popup_addons: Data: 0.02MB + Index: 0.02MB
wp_sg_popup_addons_connection: Data: 0.02MB + Index: 0.00MB
wp_sg_popup_settings: Data: 0.02MB + Index: 0.00MB
wp_sg_shortCode_popup: Data: 0.02MB + Index: 0.00MB
wp_signups: Data: 0.02MB + Index: 0.06MB
wp_termmeta: Data: 0.00MB + Index: 0.01MB
wp_terms: Data: 0.00MB + Index: 0.01MB
wp_term_relationships: Data: 0.00MB + Index: 0.01MB
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wp_usermeta: Data: 0.42MB + Index: 0.22MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_bundled_itemmeta: Data: 0.01MB + Index: 0.02MB
wp_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

acf-field: 25
acf-field-group: 1
attachment: 28
custom_css: 1
customize_changeset: 2
ff-customcode-item: 1
ff-options: 4
nav_menu_item: 7
page: 27
post: 2
product: 47
revision: 4
shop_coupon: 3
shop_order: 120
shop_order_refund: 14
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Gravity Forms: by rocketgenius – 2.2.6
AceIDE: by AceIDE – 2.6.1
Advanced Custom Fields PRO: by Elliot Condon – 5.6.10
All in one Favicon: by Arne Franken – 4.6
Contact Form 7: by Takayuki Miyoshi – 5.0.1
Custom CSS: by FRESHFACE – 1.4.0
College Shipping and Storage (Private): by Naveen Ram
HCIDev. – 1.0.0

Gravity Forms Authorize.Net Add-On: by rocketgenius – 2.4
Gravity Forms User Registration Add-On: by rocketgenius – 3.9
IM8 Exclude Pages: by intermedi8
ipm-frommen – 2.7

Popup Builder: by Sygnoos – 2.6.7.5
Really Simple SSL: by Rogier Lankhorst – 2.5.26
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Simple Shortcodes: by simplethemes – 1.0.20
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.8
WooCommerce Extended Coupon Features: by Soft79 – 2.6.2
WooCommerce Chained Products: by WooCommerce – 2.5.7 – 2.6.0 is available – Not tested with the active version of WooCommerce
WooCommerce Authorize.Net CIM Gateway: by SkyVerge – 2.10.0
WooCommerce One Page Checkout: by Prospress Inc. – 1.5.4
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.1.6
WooCommerce Product Bundles: by SomewhereWarm – 5.7.7
WooCommerce: by Automattic – 3.3.4
WP-PageNavi: by Lester 'GaMerZ' Chan – 2.92
WPtouch Mobile Plugin: by WPtouch – 4.3.27

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #410 - /shop/
Cart: #411 - /cart/
Checkout: #412 - /checkout/
My account: #413 - /my-account/
Terms and conditions: #424 - /shipping-terms-and-conditions/

### Theme ###

Name: Skeleton Child
Version: 2.0.1
Author URL: https://www.simplethemes.com
Child Theme: ?
Parent Theme Name: Smpl Skeleton
Parent Theme Version: 2.1.1
Parent Theme Author URL: https://www.simplethemes.com
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Authorize.Net CIM ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Save to Log
Webhooks Enabled: 

Error logging is avail through our WPEngine account.

And what does the log tell you? Any errors or warnings?

If you temporarily disable our plugin and try to recalculate such a failing order from admin, does the issue persist?

• This reply was modified 6 years, 7 months ago by Soft79.