reCAPTCHA Add-on not Challenging User

  • Resolved msrgcweb

    (@msrgcweb)


    2 years, 9 months ago

    Hello,

    The private area of our site has been using reCAPTCHA for logins. It was serving up the usual photo challenges most of the time, but now it seems to have stopped serving up the challenge photo on my usual browser. I noticed that when I use new browsers that I don’t ordinarily use, I do get the challenge photo. I ordinarily use FireFox. Google said that it works with FireFox so I don’t think that’s the issue. Another club member noticed the same issue and brought it to my attention. We get the checkbox, but no photo.

    I used new keys to retest it, but it hasn’t made a difference. There are no errors.

    Is it because reCAPTCHA is storing information in the cache and the code knows that it is the same user/browser?

    I’m using Version v1.9
    Wordpress version: 5.9
    Themes and all plugins are up to date.

    Thank you,
    Mike

    • This topic was modified 2 years, 9 months ago by msrgcweb.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, as you mention this is related to your cache plugin. It could also have something to do with the browser cache system. What type of cache do you have installed in your site? Our plugin is currently compatible with the following cache plugins.

    W3 Total Cache plugin compatibility
    WP Super Cache plugin compatibility
    WP Rocket Cache Compatibility
    WP Fastest Cache Compatibility

    If you are concern about security the following addon can help further help you protect your site.

    https://simple-membership-plugin.com/swpm-two-factor-authentication-addon/

    Kind regards.

    Thread Starter msrgcweb

    (@msrgcweb)

    Problem solved!

    I was able to change the settings for our cache on the admin panel for the site. I excluded the login page from the cache so it has to reload each time.

    That fixed the issue.

    Thank you for the feedback. It ended up pointing me in the right direction.

    Thread Starter msrgcweb

    (@msrgcweb)

    Update:

    Although that appears to have fixed the issue, at least one user reports that he is not being challenged. I can’t prove that out, but I did notice that the compatible cache plugins reject at least one cookie “SWPM_IN_USE”. One rejects a second one WPTOUCH_SWITCH_TOGGLE

    We have a cache built into our firewall and I’m working with our host to find out where I can list rejected cookies. I’m not sure if a cache plugin will cause problems with our firewall cache.

    If the host can’t reject specific cookies… Does anyone know the answer to that question?

    Thank you

    Thread Starter msrgcweb

    (@msrgcweb)

    To avoid possible conflicts between our firewall cache and a plug-in, does anyone know if there is a statement that can be placed in htaccess to accomplish he same result of rejecting cookies?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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