• Hi
    Running contact 7 forms with reCAPTCHA.

    Can anyone help with this please?
    We’ve found that if you fill in and pass the reCAPTCHA without completing the required fields within a form, press send and therfore return validation errors, even when you’ve then completed all required areas the form still fails the validation check on send?
    Can anyone please advise why this is and what the possible solution would be please?

    Many Thanks
    Anthony Clarke

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Please include a link to your Contact Form 7 form. If others here are able to understand your actual problem, they may be able and willing to offer a possible solution.

    Thread Starter Anthony Clarke

    (@anthony-clarke)

    Hi Davmerit

    Many thanks, here’s the link:
    https://www.grange.org.uk/register-to-attend/

    I am not sure about how use have used reCAPTCHA on your form. reCAPTCHA is suppose to be checked before clicking the submit button.

    In your case it looks like its the opposite, users send the form before they cheeck the reCAPTCHA?

    I am not sure why it is so. Kindly change the position of the reCAPTCHA bring it before the submit button lets see it that solves your problem. However if there is a reason why you did that, you may explain that to me ??

    Thread Starter Anthony Clarke

    (@anthony-clarke)

    Thank you for spending time on this.

    No sorry you missunderstood my problem.
    The users are clicking the reCAPTCHA BEFORE pressing submit but in certain cases they are not completeing all required fields on the form.
    Therefore even with a ticked and passed reCAPTCHA box the form fails validation. Therefore they have to complete those fields and press sumbit again.
    However in these case when the form returns these validation errors, requiring you to complete various fields the reCAPTCHA box is still shown as ticked so even when you complete the required fields (with reCAPTCHA ticked) the form returns with validation errors?
    If you complete all fields and complete the reCAPTCHA correctly in the frist place all is fine and the form sends.
    I have moved the reCAPTCHA box before the submit button as a process of elimination but no change.

    Once again many thanks for your help thus far.

    After changing the position of reCAPTCHA I can see your form works now. When all fields are entered correctly.

    I just tested the form again and I got “Your message was sent successfully. Thanks”.

    Hope you are got my email? If not kindly let me know.

Viewing 5 replies - 1 through 5 (of 5 total)
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