reCAPTCHA does not work

  • Resolved gr14lasendadelduero

    (@gr14lasendadelduero)


    4 years ago

    Dear all;

    I have configured the check “I am not a robot” (reCAPTCHA v2) on the setup page of the plugin. Although the check “I am not a robot” is showed on the preview -on the setup page of the plugin- this ckeck is not showed on the live contact form, so the visitor can send a message without mark the ckeck “I am not a robot”.

    Furthemor, that message is sent as spam.

    Any idea about that issue?

    Thanks for help and support

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Prashant Rai

    (@prashantrai)

    Hello @gr14lasendadelduero,

    Thanks for contacting us!

    When you have sometime, could you please double check the URL you’re shared? As the form I see on the website is not designed using WPForms.

    Thanks, and please let me know!

    Thread Starter gr14lasendadelduero

    (@gr14lasendadelduero)

    I am sorry for the misunderstanding. Now the form is designed using WPForms.

    Could you check the issue again?
    (If you need I could send you some screenshots)

    Thanks in advance for help and support

    Prashant Rai

    (@prashantrai)

    Hey @gr14lasendadelduero,

    Thanks for updating the thread!

    I looked at the form and when I inspected the HTML source, I don’t see the reCAPTCHA JS file getting loaded into your website. When you have some time, could you please double-check if you’ve added the API keys under WPForms > Settings > CAPTCHA?

    Further, please be sure to add the reCAPTCHA field to your form. However, if you’ve done all that which it seems to be as you’re seeing reCAPTCHA in the preview mode, I think either theme or some other plugin might also be trying to load reCAPTCHA. If the theme or some other plugin is loading reCAPTCHA then there’s a possibility of conflict, and reCAPTCHA might not display or work properly.

    When you have some time, could you please double-check and let me know?

    Thanks!

    Thread Starter gr14lasendadelduero

    (@gr14lasendadelduero)

    Dear Prasant;

    I have checked the API keys. My fault. I have interchanged the keys. Now, everything is running fine.

    Thanks for help and support

    Best wishes

Viewing 4 replies - 1 through 4 (of 4 total)
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