ReCaptcha error – Captcha cannot be found when Hubspot plugin active

  • Resolved Natacha

    (@chickwithbob)


    5 days, 10 hours ago

    We have the same issue as another poster, and our issues also only started a few weeks ago.
    I am starting a new thread as the thread was marked as resolved, but only because the poster removed the captcha from the form which is not a solution.

    Our forms are also loading within a popup (the latest Fancyapps Fancybox v5).
    We have narrowed down the issue to occurring when the Hubspot plugin is active.
    Note it doesn’t have to be connected to an account for the issue to occur.

    The Captcha never loads in our form, there is no ‘reCaptcha is protecting your site’ symbol, and after hitting submit we see the message “This Captcha could be loaded” message.

    We have no javascript errors at all in the console.

    My guess is that something has recently changed with one of the plugins regarding their reCaptcha implementation, since this has only recently started happening. Both plugins were running alongside just fine for a long time (years).

    We cannot disable Hubspot as it automatically populates data into our CRM from our Formidable Forms.

    Formidable Forms – please advise if you can replicate the issue?
    We have removed the reCaptcha from our forms in order to get them working again.

    • This topic was modified 5 days, 10 hours ago by Natacha.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Njones35

    (@njones35)

    Hi @chickwithbob

    I’m afraid that WordPress forum rules mean that we’re only allowed to support the free Lite plugin via WordPress forums. For assistance with Pro features like Vthe Hubspot add-on, could you please open a ticket in our helpdesk here??https://formidableforms.com/new-topic/

    Thank you!
    Nathanael.

    Thread Starter Natacha

    (@chickwithbob)

    @njones35 – Can you please reopen this thread!

    I am not talking about the Pro version of your plugin, or your Hubspot addon plugin.

    I am talking about the official Hubspot plugin separate to Formidable Forms.
    This is an issue with a clash between Formidable FOrms and the Hubspot official plugin

    Thread Starter Natacha

    (@chickwithbob)

    The reCaptcha field in your forms does not work if the official Hubspot plugin is active.

    I have consequently changed this thread back to Unresolved.

    • This reply was modified 5 days, 10 hours ago by Natacha.
    Plugin Support Njones35

    (@njones35)

    Hi @chickwithbob

    This is a known bug in the current release, and our developers are working on a fix to include in the next update which is due in just a few days.
    Please check the changelog when a new version is released to see if this fix is included: https://formidableforms.com/changelog/

    In the meantime, we have options for Cloudflare turnstile or hCaptcha that are great alternatives for recaptcha.

    Best,
    Nathanael

Viewing 4 replies - 1 through 4 (of 4 total)
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