Recaptcha Log-in Error… Apparently, I’m a Robot – Help!

  • Resolved lbobb

    (@lbobb)


    7 years, 7 months ago

    Hello,

    Let me start by saying I’m a website novice, so please be kind ??

    I’m trying to log-in to my wordpress site, as I have a million times before. It asks for my username, password, and has a recaptcha checkbox to confirm I’m not a robot. I am getting the following error: “Error: You have entered an incorrect reCAPTCHA value.” It’s just a checkbox though, I don’t know what else to try. I’ve tried logging-in from Google Chrome and Firefox… same problem.

    Also, I notice that the site shows to be “Not Secure” now. I’ve never noticed that before.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    “Error: You have entered an incorrect reCAPTCHA value.”

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/plugins/ and delete the directory of the plugin providing the reCAPTCHA login functionality.

    This will remove that entirely, thus allowing you to log in normally.

    Also, I notice that the site shows to be “Not Secure” now. I’ve never noticed that before.

    That’s perfectly normal. ??

    In the old days, browsers used to highlight HTTPS login forms as “Secure,” but now that almost 60% of the web is on HTTPS https://www.ssllabs.com/ssl-pulse/ now they highlight HTTP login forms as “Not Secure.”

    I wrote some more words on that at https://macmanx.com/2017/01/26/https-changes-in-firefox-and-chrome/ if you’re interested, but in short your login form over HTTP is no less secure today than it was years ago, browsers have just pivoted in what they highlight.

    If you want to switch your site over to HTTPS (which I recommend), see what SSL certificate options your hosting provider offers (most offer either free or very low-cost certificates), then follow this guide: https://make.www.ads-software.com/support/user-manual/web-publishing/https-for-wordpress/

    Thread Starter lbobb

    (@lbobb)

    Such a helpful reply. Thank you!

    I was able to navigate to the file manager within Bluehost. I located the wp-content/plugins but wasn’t able to find anything that said reCaptcha, so I searched for it and found the following. Any suggestion on which one I should delete? Should I delete all?

    /public_html/Transferredfiles/wp-content/plugins/gravityforms/recaptchalib.php

    /public_html/wp-content/plugins.old/jetpack/modules/sharedaddy/recaptcha.php

    /public_html/wp-content/plugins.old/gravityforms/recaptchalib.php

    /public_html/wp-content/plugins/jetpack/modules/sharedaddy/recaptcha.php

    /public_html/wp-content/plugins/google-captcha/images/recaptcha_v2.png

    /public_html/wp-content/plugins/google-captcha/images/recaptcha_v1.png

    /public_html/wp-content/plugins/google-captcha/images/recaptcha_v2_compact_light.png

    /public_html/wp-content/plugins/google-captcha/images/recaptcha_v2_compact_dark.png

    /public_html/wp-content/plugins/google-captcha/images/recaptcha_v2_normal_dark.png

    /public_html/wp-content/plugins/google-captcha/images/recaptcha_v2_normal_light.png

    /public_html/wp-content/plugins/google-captcha/lib/recaptchalib.php

    /wp-content/plugins/gravityforms/recaptchalib.php

    Thread Starter lbobb

    (@lbobb)

    I think I fixed it. Thanks for your help!

    • This reply was modified 7 years, 7 months ago by lbobb.
Viewing 3 replies - 1 through 3 (of 3 total)
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