reCaptcha not recognized

  • Resolved maw1146

    (@maw1146)


    4 years, 4 months ago

    Hi,
    I setup the Site Key and Secret Key in the Settings page (and “Save Changes”), but when I try to add the reCaptcha Field in my form, this message is showing up:

    “Site key and Secret key
    You need to set Site key and Secret key in Settings in order to use “Recaptcha” field. Click here to get the these key.”

    What’s wrong?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter maw1146

    (@maw1146)

    PS: in the Logs page nothing is showing up.

    Plugin Support wvsupport

    (@wvsupport)

    Hi @maw1146,

    Happy to help here!

    It seems like you’ve already done these steps – but just to confirm, can you review these and let me know if this is what you did prior?

    1. Log in here using your Google Account .

    2. It should immediately take you to the admin page. If not, click here.

    3. Now fill up the form with a name and your domain name. Please remember, you do not need to register your sub domain. The registration for the parent domain will work for the subdomains as well. That means you do not need to make separate entries for docs.mysite.com, demo.wmysite.com etc. Just creating a key for mysite.com will work for all the subdomains.

    4. You will have the public and private keys right after submitting the form.

    5. If you are not logged in to your site’s admin panel, please log in.

    6. Navigate to weForms → Settings and on the right side, you will find two fields to paste the private and public keys.

    7. Paste the keys and click on Save Changes and you are done with the configuration.

    Once you have confirmed the above, we can go onto other troubleshooting steps.

    [ Signature deleted ]

    • This reply was modified 4 years, 4 months ago by wvsupport.
    • This reply was modified 4 years, 4 months ago by wvsupport.
    • This reply was modified 4 years, 4 months ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @wvsupport Thanks for the great support but please lose the signature. That’s prohibited in these forums as it’s been horribly abused in the past by others.

    Yes, bad people ruin it for others. No, I am not kidding. Please refrain from that going forward.

    https://www.ads-software.com/support/guidelines/#avoid-signatures

    Thread Starter maw1146

    (@maw1146)

    Hi @wvsupport,
    I already did these steps and checked again (just to be sure).
    Everything seems correct.

    However I still have the problem.

    how can we go onto other troubleshooting step?

    Plugin Support wvsupport

    (@wvsupport)

    @maw1146 – I was able to reproduce this on my end and I’m going to escalate this to our dev team. I will return here when I have an answer to next steps. Thank you for your patience.

    Thread Starter maw1146

    (@maw1146)

    Dear @wvsupport,
    do you have any update?

    Plugin Support wvsupport

    (@wvsupport)

    Hi @maw1146,

    It’s escalated, but I do not have an update yet. I will keep you posted.

    Thank you!

    Plugin Support wvsupport

    (@wvsupport)

    Hi @maw1146,

    I wanted to update you. I have submitted this to our highest developer and it is set as high priority. We think it may be an issue with the latest update.

    Thank you.

    Plugin Support wvsupport

    (@wvsupport)

    Hi @maw1146 – we have a fix for this issue and I have posted it here. Thank you for your patience in this this matter.

    Thanks for this I had the same issue and downloaded the revised version and it works fine.

Viewing 10 replies - 1 through 10 (of 10 total)
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