reCaptcha not showing on certain browsers

  • Resolved studyassociationflow

    (@studyassociationflow)


    4 years ago

    In every registration form, [recaptcha] is used.
    Since the last update something weird occurs. In some browsers the checkbox is visible and in others it is not. I personally do not experience the problem, but other visitors of the page(s) do. This is very unfortunate, because now the forms can no longer be completed by all.
    On the website I cleaned all cache, and the plugins for recaptcha and contact form 7 are all up to date, and it all runs on the latest version of wordpress. Unfortunately this did not help.
    Anybody any idea how to fix this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    We apologize for the inconvenience this has caused! We recognize that because we did not cache-bust the included script, some caching plugins such as WP Rocket and W3Total Cache are trying to include an older version of that script. Looking at the linked page, we could replicate the issue, but once we refreshed it, it served the correct version of the script. We recommend clearing the W3Total object cache or adding the following script to any W3Total Cache exclusion lists:

    wpcf7-recaptcha/assets/js/wpcf7-recaptcha-controls.js

    Hopefully, by excluding the above script from caching, you’re able to see this issue fixed by your users. Otherwise, we would recommend reaching out to W3Total Cache for the best solution to cache-bust the above script.

    This caught me out too, but caching at our firewall level. Flushing that cache did the trick, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘reCaptcha not showing on certain browsers’ is closed to new replies.