reCaptcha not stopping spam anymore

  • Resolved nasaransari

    (@nasaransari)


    2 years, 7 months ago

    Hello! I added reCaptcha spam protection to one of my client’s site a few months ago. The spam stopped but the spam is back now. The site has 5 forms and each of the forms has reCaptcha but the spam is being received from multiple forms. I have also set the Security Preference in reCaptcha to More Secure but the spam still hasn’t stopped.

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  • Hey @nasaransari,

    Thank you for contacting us and we’re sorry for the trouble!

    We’ve recently been seeing an increase in reports from users who use reCAPTCHA and how they’re receiving more SPAM. This unfortunately is an issue with Google and it’s possible there was a recent vulnerability exploited to allow bots to bypass this.

    We’ve also noticed that most of the reports are from users who have the Invisible reCaptcha setup. In case this is what you are using at the moment, you might want to consider switching to the Checkbox reCaptcha. We have a comprehensive guide on how to get that set up here.

    As a safety measure, we also recommend increasing the security level of the reCAPTCHA integration on your site. You can do this by going to your reCAPTCHA account. Then in the settings of your current integration, you can make adjustments to the Security Preference slider.

    Kindly,

    Hey @nasaransari,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

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