reCAPTCHA not visible, but it causes an error

  • Resolved hzoltan

    (@hzoltan)


    8 years ago

    I am using Corpo theme, and would like to enable reCAPTCHA on the Comments sections only.
    I have already done the initial configuration, but first the captche was not visible, but I found the answer for this: w3 Total Cache Minify function caused the error, I disabled it, and it works now.

    Unfortunatly I always get the following error when post a comment: “ERROR: You have entered an incorrect reCAPTCHA value. Click the BACK button on your browser, and try again.”

    “NetworkError: 500 Internal Server Error – https://hzoltan.com/wp-comments-post.php”

    My site URL is: https://hzoltan.com/

    Any help is welcome!
    Thanks in advanced!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us.

    We visited your site and found out that Google Captcha (reCAPTCHA) field is disabled for the comments form.

    Please complete the following steps in order to detect the problem and find its solution:
    1) Enable Google Captcha (reCAPTCHA) field for the comments form.
    2) Try to activate a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen or Twenty Sixteen) and check if the problem remains.
    3) Try to deactivate all of your plugins except Google Captcha (reCAPTCHA) by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    4) Provide your System status. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc

    Please let us know about the results. For more convenience, you can do it via our Help Center (https://support.bestwebsoft.com/) in order to receive a faster reply.

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 2 replies - 1 through 2 (of 2 total)
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