Recaptcha not working

Yes, Captcha does not work on my site too… It works on laptop (Chrome), but doesn’t work on Android mobile phones (Chrome also). I see the capcha, I check the box, but I get the message “Please solve Captcha correctly”. On the laptop, this doesn’t happen. It works. But in mobile phones, I get this error message even though I check the box and get a blue tick.

• This reply was modified 2 years ago by uckunb.

Hello @ssaxenav

Thank you for your message and for trying our plugin. I am sorry to read about your issue and for the late response. We will need more details to better understand the issue and help you solve it.

Can you please answer the below questions:

1) What version of WordPress and the plugin are you using?
2) When you enter the keys and click save, do you get any error or notification? In the screenshot we can only see the WordPress login page.
3) What version of CAPTCHA are you trying to us?

Looking forward to hearing from you.

@uckunb – as per the guidelines of this forum please open your own forum thread if you need help from us. Thank you for your understanding and cooperation.

Hi,
Thanks for your reply.
1. WordPress version 6.1.
2. Plugin version 1.7
3. Error screenshot https://1drv.ms/u/s!Atk87wE4DNWHhzmt0mUrQraQqWp1?e=v4iZal
4. Captcha version V2

Regards
Saxena

In my website;

1) What version of WordPress and the plugin are you using? (Version: 6.1)
2) When you enter the keys and click save, do you get any error or notification? In the screenshot we can only see the WordPress login page. (It works in the login page for “wp admin”, but doesn’t work when a user enters throught the login page for members on MOBILE PHONE only. It works on desktop. Mobile captcha doesn’t work only. The error message is: “Please solve Captcha correctly”.
3) What version of CAPTCHA are you trying to us? (Version 7.1.1)

I deactivated it because site members can’t enter their account through mobile phones.

Hello @ssaxenav

Thank you for answering the questions and for sharing a screenshot. The settings in the screenshot are not of our plugin, but of the Login No Captcha reCAPTCHA plugin. So please contact their developers for support.

@uckunb please stop posting on someone’s else thread. If you need support, please open your own forum thread.

Thank you.