Reccuring payments failing

  • Resolved cologus

    (@cologus)


    3 months, 3 weeks ago

    Hi.

    It has just been noticed that all of our WooCommerce Subscriptions transactions using PayPal Braintree are failing with this error (translated from french) :

    Braintree (PayPal) payment failed (Subscription renewal: Payment token is missing/invalid). Order status changed from Pending payment to Failed.

    I’ve tried changing my API credentials, but so far it’s still not working… One-time purchase with Paypal is still available, the issue is only with the recurring payments of old subscribers (which is still working with Stripe).

    I don’t see any errors or failed transaction in my Braintree/paypal admin panel, how can I resolve this ?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello cologus,

    Thank you for contacting Woo support.

    To confirm, you are using the WooCommerce Subscriptions plugin to manage your recurring transactions. Is that correct?

    If that is the case, I suggest creating a ticket via your Woo.com account.
    This issue appears to be a problem at the WooCommerce Subscriptions plugin side.

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Best regards,

Viewing 1 replies (of 1 total)
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