Receipt Email and Sales Notification not sending

  • Resolved richgraphix

    (@richgraphix)


    3 years, 6 months ago

    After payment, the URI redirect works fine, but the configured emails are not sent. What can I do to find out how to fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Noor Alam

    (@naa986)

    @richgraphix, Do you have the debug option enabled in the plugin settings? The log shows if a confirmation email is sent to the customer.

    Thread Starter richgraphix

    (@richgraphix)

    @naa986 thanks for your reply. I must be doing something wrong because when I place an order with the debugger on, nothing appears in the debugger, and no orders appear under “All orders”.

    I placed the short code on a blank page in WP, using the price ID from Stripe. Clicking the button that the shortcode prints directs me to Stripe, where the price is correct. Paying for it there brings me to the selected success page. What am I missing?

    Plugin Author Noor Alam

    (@naa986)

    @richgraphix, That means the plugin isn’t receiving any webhook notification from Stripe. Have you configured a webhook URL in your Stripe account?

    Thread Starter richgraphix

    (@richgraphix)

    @naa986 Thanks for that! That’s all I needed. I didn’t see that instruction in the plugin set up, I guess I missed it.
    Now that the webhook endpoint is added in Stripe, everything seems to be working well!

    Thanks again for your help and quick support!

Viewing 4 replies - 1 through 4 (of 4 total)
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