Receipt paper height is too long

Hi there, can you state whether its a BIXOLON SRP-350ii or BIXOLON SRP-350plus ?

Please try the following:

#1 – Try opening the PrintNode Application on your computer and changing to a different printing Backend.

To do so, open the client and switch from Account to Printers tab and in the “Default printing backend” try switching from whichever engine is selected to the one not selected and try again, see this screenshot: https://pasteboard.co/r33I3jlIVWo4.png

#2 – If the above didn’t work then please try performing a test print from within your PrintNode account dashboard on the website using one of the test label files

let me know how it goes

Hi Uriahs,

The printer is just BIXOLON SRP-350.

I’ve tried the backend 6 and 4.

I’ve tried the test prints also and they have the same problem.

I also contacted the guys at PrintNode. From the logs they are saying that the plugin is not sending print job options to the API:

{“type”:”POST”,”endpoint”:”printjobs”,”body”:{“printerId”:”72511235″,”contentType”:”pdf_base64″,”title”:”Order #8700 – Printus.cloud”,”source”:”printus”},”is_empty_body”:false}
[27-07-2023 12:38:14 AM] APP.INFO: Request Log: 3627021073
{“type”:”POST”,”endpoint”:”printjobs”,”body”:{“printerId”:”72511235″,”contentType”:”pdf_base64″,”title”:”Order #8701 – Printus.cloud”,”source”:”printus”},”is_empty_body”:false}

The coder from PrintNode wanted me to add these printjob options to the data body of the API request of the PrintOrder.php file:

‘options’ => array(‘fit_to_page’ => false, ‘rotate’ => 0)

to applear like

“options” : {“fit_to_page”: false, “rotate”: 0}

According to this documentation
https://www.printnode.com/en/docs/api/curl#printjob-options

Hi, by any chance did you submit a ticket for this same issue here?: https://printus.cloud/contact/

If not then please send in a support ticket there, I’ll provide you with a test copy of the plugin to see if the issues still exist after adding those values

Sorry to barge in here but I have the EXACT same situation. Lot of blank paper before the actual print. Guys over at printnode told me the exact same thing

Please try setting the following print job options:

{“fit_to_page”: false, “rotate”: 0}

Please help me also with this