Receipts not automatically sending

  • Resolved daverage

    (@daverage)


    3 years, 3 months ago

    Hi

    WHen someone purchases, i get the notification, but they don’t seem to get the receipt. I can resend it find, payment is fine – always marked as complete and I am using the correct paypal IPN Verification details and api etc.

    Any ideas what else I can check ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mihai Joldis

    (@misulicus)

    Hey @daverage

    If the payment is marked as Completed they should be. The best way to check is to install an email logging plugin like https://en-gb.www.ads-software.com/plugins/email-log/

    Once you see the issuse again check the Logs that the plugin stores to see if in fact the email has been delivered to the customer. That plugin logs all email activity from WordPress so if EDD sends it after a purchase (when its marked as completed) it should be logging it in there.

    Thread Starter daverage

    (@daverage)

    Hi.

    Yes I’ve don’t that and it is definitely not sending the email on purchase. As I say, I get the notification emails and the resend option sends fine.

    Regards

    Plugin Support Mihai Joldis

    (@misulicus)

    Can you please send us a message via the Support Form here https://easydigitaldownloads.com/support/ and our team will help you troubleshoot this via email support.

    I’m going t oset this topic as resolved for now.

Viewing 3 replies - 1 through 3 (of 3 total)
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