Receiving emails for comments; comments not found

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @angelajean,

    I’ve analyzed the requests in your Anti-Spam logs. It looks like your site has a caching solution and it’s interfering with our plugin.

    Please do the following:

    1. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
      → set the “Set cookies” option to “Auto”;
      → set the “Use Anti-Spam by CleanTalk JavaScript library” option to “On”;
      → Save Changes.
    2. Set the cache update time on the site to no more than 24 hours (if there is such an option). Then clear all the cache on your website.

    Did it help?

    Thread Starter angelajean

    (@angelajean)

    I have made the changes. I still can’t see the comments that the system has sent to me.

    However, something else seems really off. When they were helping me troubleshoot yesterday, the tech was able to leave a comment with no problem. I got the notification in my email and the comment existed in WP admin and on the post.

    These other comments all show up with no email address, no url, and for “Comment” only the digit “5”. Is there some kind of spam or scam going on?

    Angie

    Plugin Support amagsumov

    (@amagsumov)

    Hello @angelajean,

    I analyzed your anti-spam logs but could not find the mentioned comments in there. For now, I recommend you to deactivate the Anti-Spam plugin for a while to check if it’s causing the issue.

    Please contact us about the results.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)
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