Receiving Failed Orders recently

  • Resolved wekhter

    (@wekhter)


    8 years, 1 month ago

    Recently we’ve been receiving Failed Order notifications (we never used to receive these before)

    We got in contact with one customer who tried to place several orders through stripe (that all failed) and she said she got the following error message:

    Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.

    There are no Javascript errors showing up in the console of our checkout page. We also take payments through PayPal and Authorize.net and haven’t had any failed payment notices.

    This isn’t happening on all Stripe orders, but it’s happening on enough to not just be a fluke or one-time error.

    Website is https://www.gozen.com/ stripe payment processor is enabled for purchases of subscription products (https://www.gozen.com/plus/ is a subscription product you can add to cart to take a look at)

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  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    We haven’t been able to replicate this behavior in version 3.0.5, but there seems to be a few scattered instances of this happening such as yours.

    Can you please try deactivating the plugin. Once it is deactivated, remove the plugin and then reinstall a fresh copy of it.

    If you can still replicate this behavior after reinstalling, can you please submit a ticket to us at https://woocommerce.com. You can do that by going to Support > Helpdesk > Create a ticket > Free plugins

    Please include admin credentials so that we can take a closer look at this.

    Thread Starter wekhter

    (@wekhter)

    Thanks for the suggestion–I’ve reinstalled the plugin fresh and will be monitoring for any more failed orders

Viewing 2 replies - 1 through 2 (of 2 total)
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