Hi Tikka,
In our latest release, nothing changed that would affect email sending, so this is a strange issue.
Do your SMTP logs record the message being sent 3 or 4 times – or is the message just received multiple times?
If the logs show only a single message sent, but multiple are received, this can be a symptom of “sanitization” by internet spam filters. This sanitization splits messages into components to break what it considers may be harmful links. If this is the case, then adjusting your email settings so your messages pass spam filters should be your approach.
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Another possibility is that we’ve recently become aware of an issue with duplicate entries with certain browsers when the form is submitted and the browser page is left open on that page until it becomes inactive.
When the page is revisited, an automatic POST request is triggered causing a duplicate entry to be submitted.
Our dev team is looking into this, but for now you can add this example to your site for the form in question:
https://formidableforms.com/knowledgebase/frm_time_to_check_duplicates/#kb-disallow-duplicate-entries-in-a-specific-form-for-one-year
You can put the code in the WPCode plugin, your own plugin, or your theme’s functions.php file. I recommend you put it in the WPCode plugin, which has some nice features and will allow you to retain the functionality even if you change themes.
https://www.ads-software.com/plugins/insert-headers-and-footers/
You can read about this in our documentation here:
https://formidableforms.com/knowledgebase/formidable-hooks/#kb-where-to-put-the-code
Let me know if you have any questions about this.
Best,
