Receiving no data of purchases

Hello @napalm80,

Thank you for reaching out!

Since I have changed measurement from UA to GA4 i have no purchases in GA. I see other events like add to cart or begin checkout but no data of purchases.

Do you have a plugin or snippet that modifies the order confirmation/thank you page?

Could you also attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

Look forward to hearing back from you.

Yes, i am using snippet in functions.php:

add_action( 'woocommerce_thankyou', 'my_custom_tracking' );

function my_custom_tracking() {
	$order = wc_get_order( $order_id );
	$total = $order->get_total();
	echo ('<script type="text/javascript" src="https://c.seznam.cz/js/rc.js"></script><script>var conversionConf = { id: 100047214,  value: ' . $total . '};if (window.rc && window.rc.conversionHit) {  window.rc.conversionHit(conversionConf); }
</script>');
}

System status report: download here

Thank you for your help.

Martin

Thank you for sharing the report!

Everything looks healthy so far. I suspect that the issue might be due to the custom snippet, as purchase events are tracked from the thank-you page.

Have you tried to remove it?

Look forward to hearing back from you. :?)

The snippet was causing problems. Once it is gone, everything looks fine.

Thank you for your help.

Martin

Glad to know everything is working now, @napalm80! ??

I will mark the thread as solved. If you have a few minutes, we’d love it if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce-google-analytics-integration/reviews/

Cheers!