receiving spam on sent newsletter

  • Resolved jramerman

    (@jramerman)


    3 years, 1 month ago

    Hi,

    I received a reply to a recently sent newsletter. The reply message is obviously a spam message. The sender isn’t a subscriber for this newsletter.

    Any idea how this could happen and what we should do to prevent this in the future?

    Kind regards,
    Jolanda

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there @jramerman,

    Do you have Sign up Confirmation (Double Opt-in) Feature enabled? Also do you have recaptcha on your forms?

    If the answer is “no” for both questions, it’s likely that a bot has subscribed to your subscription form and started to receive your newsletters.

    Do you think this could be the case here?

    Elvira K.

    (@treibalen)

    Hi there @jramerman,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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