Recent 180 degree shift in policy

  • For anyone reading this, all but 3-4 reviews before my mine chronologically were for the 100% free version of parcelpanel – which was a plugin that given was being provided for free (with upselling for statistics) was excellent and worthy of its high rating. As was the case, it was expected that there was an option to pay for more details on delivery times etc. but to suddenly come out with less than 1 months notice and completely cut the free plan into pieces destroying so much of their goodwill is not worthy of more than 1 star. The pricing structure is disrespectful of their existing client base.

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  • Plugin Support Jessie

    (@ppjessie)

    Hi there,

    This is ParcelPanel product manager Lawely (Jessie will help reply for now), thank you for reaching out to us, hope you’re doing well.
    Thank you for taking the time to share your concerns about ParcelPanel’s new pricing model. We appreciate your feedback and would like to address your points in detail.

    1. Free Service and Customer Support:
      Our commitment to offering a free service in the past was driven by our belief that providing excellent service builds positive relationships with our users. We’ve always maintained a 24/7 customer support system manned by real people to assist users promptly. Many of the positive reviews on WordPress are a testament to our dedication to providing excellent customer support. Additionally, it’s important to note that we’ve consistently communicated that our free offering would transition to a paid model in the future.
    2. Value of ParcelPanel’s Services:
      We understand your perspective regarding pricing, and we’d like to emphasize that ParcelPanel provides robust functionality and services that are essential for efficient order tracking and management. Our core service involves matching tracking numbers with the corresponding carriers, fetching real-time tracking details information from carrier websites, and seamlessly displaying this data on your tracking pages. We’ve integrated with over 1,100 carriers and continue to expand this list. These technical and operational intricacies are often behind the scenes but are the backbone of our service. We acknowledge that these aspects may not always be apparent to users, leading to perceptions of value misalignment.
    3. Pricing Considerations:
      Our pricing model is carefully crafted, taking into account the value we deliver to users and our operational costs. We’ve conducted extensive research and benchmarked our pricing against other SaaS products in the market. While we understand that the perceived value may vary from user to user, we believe our pricing reflects the tangible benefits and cost savings our service can offer.
    4. For our old loyal users:
      We officially launched the paid version on September 13th.
      Before the launch, we informed all our users about the upcoming paid version through banners and emails one month before the launch.
      For our loyal users, the special Limited-time benefits we have in store: 20% OFF on all plans for 3-month billing.

    And after that, we will work harder to optimize and develop more functions to meet the needs of users.
    We genuinely value all our users and strive to provide the maximum value for your investment. We appreciate your feedback and hope this explanation sheds light on our pricing structure and the value we aim to provide.
    Thank you for choosing ParcelPanel. Wish you a prosperous business and prosperous fortune!

    Best regards,
    ParcelPanel order tracking
    Lawely

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