Recent problem with Image Compare

  • Resolved vince08

    (@vince08)


    3 months, 2 weeks ago

    Hi,

    I can’t put the link because it’s a private website.
    The problem is this: When I click on the “Image Compare” widget embedded in a page of the website, the browser vertical scrollbar on Windows computers disappears. The problem is that on the page I have a background that stretches when the vertical scrollbar disappears. I didn’t have this problem before the last update.
    However, this problem does not exist on mobile devices because there is no vertical scrollbar in mobile browsers.
    Can you help me?

    Thanks a lot.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Dear vince08,

    Thanks for reaching and sharing your issue with us. We can’t find the issue on our site that’s why we need to debug the issue on your site. We request you to contact directly with Bdthemes support team with a short video of your issue. Here is the support link – https://bdthemes.com/support/

    I hope they will check your issue and fix it very quickly.

    Thanks.
    Best Regards,
    Hasib Ali

    Md.Hashib Ali

    (@hashibali)

    Dear vince08,

    I hope you’re doing well. We haven’t received any response from you yet, so we assume your issue has been resolved. We’d like to close this ticket, but if you have any further queries, please feel free to create a new support ticket—we’ll be happy to assist you.

    Thanks!
    Best Regards,
    Hasib Ali
    Support Engineer at BdThemes

Viewing 2 replies - 1 through 2 (of 2 total)
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