Recent Products element not working correctly

Hi there,

Is this happening with a default WC block or shortcode and all other extensions disabled?

Hi Remi,

Thanks for replying.

Yes I believe this is the default WC Block. When I choose to add the block, I choose the WooCommerce tab and there are 17 to choose from, including Recent Products, Sale Products, Product Categories etc.

I’ve tried it in troubleshooting mode with other plugins disabled but still get the same results.

Can’t think of anything I’ve changed that has caused this behaviour. And its literally been the last 2 days that its occured. Prior to this, its been returning the latest products correctly.

Hi @craigs85 ,

I’ve tried it in troubleshooting mode with other plugins disabled but still get the same results.

It is possible that WP Bakery page builder is not compatible anymore with WooCommerce Blocks. Can you please check by adding the block to a page that uses the default block editor (not the WP Bakery page builder), and see if the blocks work as expected?

If they work as expected with the default block editor, then I recommend reaching out to WP Bakery so they can check the compatibility.

Thanks for the reply.

I’ve just tried doing that.

When i add the ‘Newest Products’ block, where it would normally show the preview, I get the following:

Error loading block: The response is not a valid JSON response.

Hi @craigs85 ,

Thanks for checking that for us. For us to better understand your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Do let us know so we can help further.

Hi there, here is the information:

### WordPress Environment ###

WordPress address (URL): https://www.mgautos.uk.com
Site address (URL): https://www.mgautos.uk.com
WC Version: 4.1.0
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.5
WC Admin Version: ? 1.1.1
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.6
PHP Version: 7.3.11
PHP Post Max Size: 8 MB
PHP Time Limit: 1000
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.13-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.0
WC Database Prefix: wp_
Total Database Size: 5058.29MB
Database Data Size: 2441.87MB
Database Index Size: 2616.42MB
wp_woocommerce_sessions: Data: 4.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_acl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cerber_blocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_log: Data: 1.64MB + Index: 0.69MB + Engine MyISAM
cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_traffic: Data: 14.52MB + Index: 1.47MB + Engine InnoDB
wp_actionscheduler_actions: Data: 16.05MB + Index: 17.34MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 9.22MB + Index: 9.09MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cerber_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cerber_sets: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
wp_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_auctions: Data: 0.31MB + Index: 0.14MB + Engine InnoDB
wp_ebay_categories: Data: 0.28MB + Index: 0.23MB + Engine InnoDB
wp_ebay_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_orders: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ebay_stocks_log: Data: 56.58MB + Index: 0.00MB + Engine InnoDB
wp_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ebay_transactions: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_eg_grids: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_eg_item_elements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_eg_item_skins: Data: 2.52MB + Index: 0.03MB + Engine InnoDB
wp_eg_navigation_skins: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_ewwwio_images: Data: 9.52MB + Index: 15.08MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_feedmanager_product_feedmeta: Data: 0.22MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_source: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 15.45MB + Index: 3.78MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 1.48MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 6.50MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 299.86MB + Index: 197.42MB + Engine InnoDB
wp_posts: Data: 200.69MB + Index: 24.03MB + Engine InnoDB
wp_responsive_menu: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 4.52MB + Index: 7.03MB + Engine InnoDB
wp_terms: Data: 3.52MB + Index: 5.03MB + Engine InnoDB
wp_term_relationships: Data: 28.56MB + Index: 19.55MB + Engine InnoDB
wp_term_taxonomy: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.27MB + Index: 0.11MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_category_lookup: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 10.52MB + Index: 21.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.28MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_widgetkit: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
wp_wps_hit: Data: 0.05MB + Index: 0.14MB + Engine InnoDB
wp_wps_index: Data: 1194.00MB + Index: 1532.98MB + Engine InnoDB
wp_wps_key: Data: 4.52MB + Index: 5.52MB + Engine InnoDB
wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wps_uri: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsal_metadata: Data: 414.98MB + Index: 695.97MB + Engine InnoDB
wp_wsal_occurrences: Data: 32.56MB + Index: 40.16MB + Engine InnoDB
wp_wsal_options: Data: 3.52MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 58.53MB + Index: 10.48MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 1.52MB + Index: 1.06MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 4.03MB + Index: 2.31MB + Engine InnoDB
wp_yoast_seo_meta: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wsw_404_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 15366
bookable_resource: 2
cpt_layouts: 8
customize_changeset: 4
custom_css: 2
flamingo_contact: 161
flamingo_inbound: 1877
gfw_event: 1
gfw_report: 92
mc4wp-form: 1
nav_menu_item: 35
oembed_cache: 107
page: 24
post: 18
product: 81223
product_variation: 2536
revision: 175
shop_coupon: 3
shop_order: 108
shop_order_refund: 4
vc_grid_item: 1
wc_booking: 2
woocarousel: 2
woocarouselpro: 3
wpb_gutenberg_param: 1
wpcf7_contact_form: 1
yith_wcps_type: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (39) ###

Query Monitor: by John Blackbourn – 3.6.0
PublishPress Capabilities: by PublishPress – 1.9.6
Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.7
Essential Grid: by ThemePunch – 2.3.3
Flamingo: by Takayuki Miyoshi – 2.1.1
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.4
Include Me: by Stefano Lissa – 1.1.8
WPBakery Page Builder: by Michael M – WPBakery.com – 6.0.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.7.7
Redis Object Cache: by Till Krüss – 1.5.7
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Slider Revolution: by ThemePunch – 6.1.3
Site Specific Functions: by –
ThemeREX Addons: by ThemeREX – 28.6.29.4
UPG Payment Gateway (Legacy) for WooCommerce: by UPG Plc – 0.1 – Installed version not tested with active version of WooCommerce 4.1.0
Woocommerce Category Image Import: by Adam Bowen – 1.2.0 – Installed version not tested with active version of WooCommerce 4.1.0
Abandoned Basket Lite for WooCommerce: by Tyche Softwares – 5.7.2 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Admin: by WooCommerce – 1.1.1
WooCommerce Bookings: by WooCommerce – 1.15.18
Woocoomerce Extra MSRP Savings Fields: by Peter Song – 1.0
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.4 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.21
Booster for WooCommerce: by Algoritmika Ltd – 4.8.0 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Product Search: by itthinx – 2.21.0 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Twilio SMS Notifications: by SkyVerge – 1.14.4
WooCommerce: by Automattic – 4.1.0
Wordfence Security: by Wordfence – 7.4.7
Yoast SEO: by Team Yoast – 14.0.4
WP All Import Pro: by Soflyy – 4.6.0
WP Cerber Security, Antispam & Malware Scan: by Cerber Tech Inc. – 8.6.3
WP-Lister Lite for eBay: by WP Lab – 2.5.3 – Installed version not tested with active version of WooCommerce 4.1.0
WP Mail Logging: by MailPoet – 1.9.6
WP Mail SMTP: by WPForms – 2.0.1
WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team – – Installed version not tested with active version of WooCommerce 4.1.0
WP Rocket: by WP Media – 3.5.4
Smush: by WPMU DEV – 3.6.1
WP All Import – WooCommerce Add-On Pro: by Soflyy – 3.2.1 – Installed version not tested with active version of WooCommerce 4.1.0
WP All Import – Yoast WordPress SEO Add-On: by Soflyy – 1.1.8

### Inactive Plugins (4) ###

GTmetrix for WordPress: by GTmetrix – 0.4.4
WooCommerce Product Feed Manager: by Michel Jongbloed – 2.11.1 – Installed version not tested with active version of WooCommerce 4.1.0
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.0.19

WP Security Audit Log: by WP White Security – 4.0.3

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by – 1.7.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #35 – /shop/
Basket: #36 – /basket/
Checkout: #37 – /checkout/
My account: #38 – /my-account/
Terms and conditions: #2228 – /terms-and-conditions/

### Theme ###

Name: Autoparts – Child
Version: 1.0
Author URL: https://themerex.net/
Child Theme: ?
Parent Theme Name: AutoParts
Parent Theme Version: 1.4.1
Parent Theme Author URL: https://themerex.net/
WooCommerce Support: ?

### Templates ###

Overrides: autoparts/archive-product.php
autoparts-child/woocommerce/content-product.php

### Action Scheduler ###

Complete: 38,677
Oldest: 2020-04-11 08:35:18 +0100
Newest: 2020-05-12 08:30:32 +0100

Pending: 5
Oldest: 2020-05-12 08:45:32 +0100
Newest: 2020-05-13 20:15:32 +0100

`

Hi @craigs85 ,

Thank you for sharing the status report. It’s strange that the Newest Product block is not working for you. I just checked it on my site and it works as expected:

Link to image: https://i.ibb.co/BPJXdcH/pb.png

I see you have WooCommerce Bookings installed, so you are eligible for our premium support. Can you please open a ticket from https://woocommerce.com/my-account/create-a-ticket/

Make sure you’re logged in to the WooCommerce.com account from which you purchased the Bookings extension so we can continue to check this and help you further. Also, do include the link of this forum thread (https://www.ads-software.com/support/topic/recent-products-element-not-working-correctly/) in the ticket.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.