Recent update broke my store

  • My store uses variable products extensively. The most recent update has completely broken these products and has resulted in lost revenue and upset customers. There is no word from developers regarding a fix, and they seemingly do not respond to forum posts.

    Find an alternative.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Chris M. – a11n

    (@csmcneill)

    Howdy @aricvanselous,

    Thank you for sharing your feedback with us!

    I identified an issue with version 6.2.0 of WooPayments and the Flatsome theme. This is noted on our GitHub repository at this link.

    You’ll notice that the linked issue is Closed—this is because our engineers have a fix in place, and it will be included in version 6.3.0 of the WooPayments gateway. This new version will release in a couple of weeks.

    In the meantime, we recommend reverting to version 6.1.1 of WooPayments to circumvent this issue. You can download a ZIP file of WooPayments version 6.1.1 at this link, and you can read more about how to manually install plugins at this link.

    I’ve added this review to the closed issue on GitHub, that way we can notify you when a fix is released. However, our findings indicate that reverting to 6.1.1 is the best workaround for the time being.

    In the future, if you need assistance with WooPayments, you can take advantage of our Live Chat support channel. If you contact us at WooCommerce.com > My Account > Support (you may need to create an account if you don’t already have one), you’ll see a Start Chat button when there are operators available.

    We are happy to help dig into any issues that you may run into on your WooCommerce site. Even if the issue is a result of something that we do not develop or support, we can at least point you in the right direction ??

    Plugin Support Chris M. – a11n

    (@csmcneill)

    Hi again @aricvanselous!

    I am following up to let you know that our developers have finished rolling out a change that resolves this issue!
    ?
    Please update the WooPayments extension to the latest version (6.3.0) and let me know if you have any further questions.
    ?
    You might need to clear your web browser’s cache before you see the changes on your device. This website will help you do that if you’re unsure:?https://clear-my-cache.com.
    ?
    I wanted to thank you for your patience while we worked on making this change, as well as the feedback you provided. It really is appreciated!
    ?
    We’re here to help, so if you have any questions on the above or would like to talk about something else, please don’t hesitate to get back in touch.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Recent update broke my store’ is closed to new replies.