Recent Update Caused Button Not To Show

  • Resolved empulse

    (@empulse)


    1 year, 7 months ago

    First and foremost – thanks so much for your work on this plugin. Its perfect for an organization like the one I’m working with, and we’d be lost without you!

    We employed your plugin early last year and had used it without problems until recently. An update (I don’t know if its a WordPress or Theme Update, I’m sorry) caused the button to stop showing on our site. I’ve tried many different things to get the button to show, including disabling other plugins, reinstalling, changing button types, etc, but to no avail… The button is just gone. And as best I can tell, its not even being rendered with the page.

    Any chance you’d be willing to take a glance and offer any guidance you might have?

    Many thanks!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 27 total)
  • Plugin Author tcordero

    (@tcordero)

    Hey @empulse,

    That’s very strange! Can you give me a bit of info about your site? WordPress version, theme installed, theme version, php version.

    I’ll see what I can discover! If I can’t figure it out from those things we may have to email and set up a zoom call.

    • This reply was modified 1 year, 7 months ago by tcordero.
    Thread Starter empulse

    (@empulse)

    Thanks for the quick attention @tcordero – the button should be (and was at one point, not so long ago) on ALL PAGES on https://dvrcnm.org

    Plugin Author tcordero

    (@tcordero)

    If you just wanna share the info on your site. I’ll need the WP version, theme name, theme version and php version.

    Thread Starter empulse

    (@empulse)

    Sorry about that –

    WP v6.2
    BeTheme 26.7.5
    PHP 7.4.33

    Plugin Author tcordero

    (@tcordero)

    awesome thanks! Let me do a bit of digging and see what I can find. I may need a zip of your theme if I can’t get a copy of it from the developers but I’ll let you know ??

    Plugin Author tcordero

    (@tcordero)

    Hey @empulse, if you change the version of the plugin to a lower version does it work again? Try downgrading to version 1.6.1 and see if it works again.

    Thread Starter empulse

    (@empulse)

    1.6.0 Works with Betheme…. 1.6.1 does not.

    Rolled back to 1.6.0 for the meantime – thank you! Hopefully you discover whats causing the issues! Will you post here if you do?

    Many thanks,

    Brandon

    Plugin Author tcordero

    (@tcordero)

    Glad you found a workaround. Im currently trying to get ahold of BeTheme to see if I can get a development version of the theme so I can debug. If I cant get ahold of them in a few days I’ll reach out to you and maybe you can help me debug it on your site.

    Thread Starter empulse

    (@empulse)

    Happy to help! Just let me know if you need me.

    Want to jump in here and also say thank you for the plugin as well, but we were also experiencing issues with v1.6.3 and v1.6.4 where the button no longer shows on our site.

    We’re using a custom theme for our client that was built 5+ years ago. This was before the action ‘wp_body_open’ was added as a function, so when you removed the do_action(‘wp_body_open’); in v1.6.3, it stopped working.

    I added <?php wp_body_open(); ?> into the header.php file in my theme and the plugin started working again, so it should look like this (or something similar depending on your theme.

    <body <?php body_class(); ?>>
	<?php wp_body_open(); ?>

    Hope this helps! And you can likely close this ticket, as it’s a probably more of a theme development issue than a plugin issue. wp_body_open() has been around since 5.2 released in 2019.

    Just wanted to pop in here and say thank you! My first time using this plugin for a client site – which I built a custom hybrid theme for time as well – so I didn’t know where to start debugging the button wasn’t showing. @midwestdev your header.php addition solved it for me. Thanks!

    Plugin Author tcordero

    (@tcordero)

    Closing this out as it appears to be a Theme related issue. Please follow @midwestdev’s suggestion to see if that fixes your problem.

    I am having this same problem. The button just disappeared. Where do I find previous versions?

    Plugin Author tcordero

    (@tcordero)

    @dawnwidmayer go to this url https://www.ads-software.com/plugins/safety-exit/advanced/ and scroll to the previous version and select the one you want

    Thread Starter empulse

    (@empulse)

    @dawnwidmayer – I used a “rollback” plugin from the WordPress repository to restore the older version of the plugin. I’m not a plugin developer so midwestdev’s response doesn’t really help me, but heres to hoping that an upcoming WordPress release doesn’t render the older version obsolete.

    Best of luck.

Viewing 15 replies - 1 through 15 (of 27 total)
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