Recent update has broken our site completely

@alexissdawn

Hey there. Everything seems to be loading on your site from my end. Can you try clearing both the plugin cache and your own browser cache for me? I’d like to rule those out first.

No collections are syncing over. It looks like Products sync, but as everything is sorted by collections… Why has Collections disappeared from the WPShopify sub menu?

Cleared cache on Chrome and Firefox. Still only seeing this: https://ibb.co/TwTmwg0

No collections are shown within the menu.
https://ibb.co/fGP9PCb

This makes the site unusable.

The homepage images finally loaded, however, the update has changed everything dramatically as we had it set to only show images and now it’s showing every single option (description, price, quantity boxes (that shouldn’t be there, never were), size/color/add to cart boxes)

??

@alexissdawn

Which version of the plugin did you update from? Was it 1.x?

Not sure, however, we only started using WPShopify in June. It was installed for the first time in June of this year.

@alexissdawn

Ok, the reason I ask is because there were breaking changes from version 1.x to version 2.0. So if you updated from 1.x that might be the reason why you’re seeing these issues.

Here are some additional things we can try. First, go into the plugin settings and click the “Syncing” sub nav. Then, make sure that “Sync posts” is enabled. If it wasn’t enabled, this would indicate that you updated _from_ 1.x.

Then go to the Tools tab and use the Resync Shopify Data button. This should pull over your products and collections the same way that 1.x did.

Hiding the additional information is doable, but I need to see the shortcodes you’re using first. Can you send me the ones you’re using on the homepage please?

• This reply was modified 5 years, 2 months ago by andrewmrobbins.

The box to select “Sync Posts” is uncheckable and greyed out.

@alexissdawn

Sorry, I forgot to mention that you need to uncheck “Lite sync” first.

Gotcha, thanks! I appreciate you being so attentive to this.

The sync posts options seems to have worked, just working on rebuilding the menu.

Our homepage is utilizing the following:

[wps_products collections=”Our Favorites” items-per-row=”3″ limit=”15″]

[wps_collections ids=”90328760429, 90328793197, 90589495405, 90590871661, 90592346221, 91763540077, 140700516461″]

It seems the collections are back but contain no products once on WordPress (any of the top menu links).

The products on the homepage take a bit to load and you see the “Loading products” or “Loading Collections” text. Is that normal? It wasn’t like that before and seems a bit slow.

@alexissdawn

No problem!

Ok so I can tell by the shorcodes you provided that you upgraded from version 1.x., so this was the source of the problem.

Here’s how to mimic the 1.x shortcodes in the new 2.x version:

This shortcode:

[wps_products collections"Our Favorites" items-per-row"3" limit"15"]

Needs to change to:

[wps_collections title="Our Favorites" single="true" excludes="image, title, description" products_items_per_row="3" products_limit="15" products_excludes="pricing, description, buy-button" products_show_featured_only="true"]

And this shortcode:

[wps_collections ids"90328760429, 90328793197, 90589495405, 90590871661, 90592346221, 91763540077, 140700516461"]

Needs to change to use titles instead of ids, like this:

[wps_collections title"Collection Title A, Collection Title B, Collection Title C"]

• This reply was modified 5 years, 2 months ago by andrewmrobbins.

Updated. The first section shows 10 and then a Load More button, instead of the set 15.

[wps_collections title="Our Favorites" single="true" excludes="image, title, description" products_items_per_row="3" products_limit="12" products_excludes="pricing, description, buy-button" products_show_featured_only="true"]

The second section for Shop by Size, is showing much more than the selected collections and not in 3 column either.
[wps_collections title"ADULT UNISEX, WOMENS, WOMENS 3/4 SLEEVE, YOUTH, TODDLER, BABY"]

It’s also taking 15+ seconds to load those sections, whereas before it loaded it immediately. Is this normal with 2.x+?

Same thing is happening on the one other page we use wps_collections. The “New for Fall” link on the top, is pulling all collections and not in the three columns as before.

Also still trying to figure out why all of our Collections show no products, but do in Shopify.

Appreciate your help.

Apologies and thank you for your help. Compiling my final questions into one box.

No products showing in the Collections as before. They show in Shopify and sync over correctly, showing within Products on the WPShopify submenu, but adding those Collections to our nav menu as before results in no products on those pages.

Homepage bottom, shop by size. Not pulling the correct collections. Have the title exactly how they are in Shopify and how they reflect in WPShopify in WordPress as well:

[wps_collections title"ADULT UNISEX, WOMENS, WOMENS 3/4 SLEEVE, YOUTH, TODDLER, BABY" items_per_row="3" limit="6"]

Load more button is showing below Fan Favorites on the homepage, and not displaying 15 items as specified via the code you sent:

[wps_collections title="Our Favorites" single="true" excludes="image, title, description" items_per_row="3" limit="15" products_excludes="pricing, description, buy-button" products_show_featured_only="true"]

Running into the same issue on our Fall Collection page (/fall-2019). Have all collection titles in there correctly and it is not pulling the correct collections:

[wps_collections title"Da Dum, Born to Fly, I'm So Fly, T-Rex, Freaking Magical, Future Astronaut, Sloth Running Team, Kitten, Hard to Handle, Free Hugs, Zebra, Cauliflower Pizza, Stay Pawsitive, Fitness Taco, Throw Lemons, Kindness Confetti, Hug Me, Chalkboard Bubble, Game Day Vibes, FriYAY, Scientist in Training, Totally Getting a Dinosaur, Not Today Satan, Math is Magical, Pumba, No Filter, Game Day Y'all, Chubby Unicorns, Ninja, Senior Squad, Sophomore Squad, Junior Squad, High School Squad, Freshman Squad, Hello Elementary (K-6)"]

Pages are taking 15-20 seconds to load showing “Loading products/collections” with a sand timer icon. This wasn’t the case before and they loaded instaneously. Any suggestions?