Recent Woocommerce issues

Hi @casket21! How’s it going today?

I have allowed guest checkouts so this should not be necessary?

Yes, it should do the job! Can you share a printscreen of your Accounts and Privacy with us? Also, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Once you’ve done that, paste it here in your response.

I’ve also noticed that despite the right page being selected for Terms & Conditions it shows page not found & an error.

It looks like your T&C page has the address pointing to: terms-and-conditions/?v=19d3326f3137

And the correct one is:

terms-conditions/?v=19d3326f3137

You may need to assign it again, using the correct terms-conditions permalink!

Finally, let me know if you’re using custom codes that may be affecting the issues above.

I hope to hear from you soon! All the best!

Hi Andre,
Many thanks for your speedy reply.

I have copied the status below but I can’t seem to be able to paste a screen shot. Do you have to allow me to upload an image? I’ve uploaded it here so hopefully that will work instead. https://plyt.co.uk/wp-content/uploads/2022/02/website.png

I've sorted the T&C's - thank you so much for that too.
Really appreciate your help
Kind Regards

### WordPress Environment ###

WordPress address (URL): https://plyt.co.uk
Site address (URL): https://plyt.co.uk
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 7.0.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: ply_
Total Database Size: 382.91MB
Database Data Size: 373.80MB
Database Index Size: 9.11MB
ply_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ply_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ply_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ply_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
ply_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ply_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ply_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ply_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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ply_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_actionscheduler_logs: Data: 5.52MB + Index: 3.03MB + Engine InnoDB
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ply_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_aiowps_failed_logins: Data: 0.98MB + Index: 0.36MB + Engine MyISAM
ply_aiowps_global_meta: Data: 0.77MB + Index: 0.00MB + Engine MyISAM
ply_aiowps_login_activity: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
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ply_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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ply_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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ply_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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ply_hss_albums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_hss_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_hss_misc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_miwosql_queries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_ngg_pictures: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
ply_options: Data: 6.45MB + Index: 0.14MB + Engine InnoDB
ply_osefw_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_osefw_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_osefw_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_postmeta: Data: 330.52MB + Index: 1.91MB + Engine InnoDB
ply_posts: Data: 16.52MB + Index: 0.36MB + Engine InnoDB
ply_redirection_404: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
ply_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ply_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ply_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
ply_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ply_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
ply_usermeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
ply_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ply_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ply_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ply_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ply_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ply_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ply_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wfBlocks7: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
ply_wfConfig: Data: 3.27MB + Index: 0.01MB + Engine MyISAM
ply_wfCrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ply_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wfFileMods: Data: 3.15MB + Index: 0.64MB + Engine MyISAM
ply_wfHits: Data: 0.88MB + Index: 0.20MB + Engine MyISAM
ply_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_wfIssues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
ply_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
ply_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_wfLogins: Data: 0.15MB + Index: 0.03MB + Engine MyISAM
ply_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ply_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wfNotifications: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
ply_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ply_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ply_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ply_wfStatus: Data: 0.13MB + Index: 0.05MB + Engine MyISAM
ply_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wpeditor_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ply_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 407
boxzilla-box: 6
custom_css: 2
customize_changeset: 6
elementor_library: 1
mc4wp-form: 2
nav_menu_item: 16
oceanwp_library: 2
page: 51
polylang_mo: 3
post: 36
product: 3
revision: 1685
shipping_zone: 1
shop_coupon: 11
shop_order: 106
shop_order_refund: 1
slide: 2
tablepress_table: 1
was: 9
wp_global_styles: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Akismet Anti-Spam: by Automattic – 4.2.2
All in One SEO: by All in One SEO Team – 4.1.7
Boxzilla: by ibericode – 3.2.25
Broken Link Checker: by WPMU DEV – 1.11.16
Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2
Elementor: by Elementor.com – 3.5.5
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.3.4
ShareThis Dashboard for Google Analytics: by ShareThis – 2.5.4
Insert Headers and Footers: by WPBeginner – 1.6.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Ocean Cookie Notice: by OceanWP – 2.0.3
Ocean Elementor Widgets: by OceanWP – 2.1.1
Ocean Extra: by OceanWP – 1.9.3
Ocean Side Panel: by OceanWP – 2.0.3
Ocean Sticky Header: by OceanWP – 2.0.3
Ocean White Label: by OceanWP – 1.0.6
Ocean Woo Popup: by OceanWP – 2.0.1
Piotnet Addons For Elementor: by Piotnet – 2.4.13
Redirection: by John Godley – 5.2.3
Sassy Social Share: by Team Heateor – 3.3.38
SiteGround Optimizer: by SiteGround – 7.0.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.6

WooCommerce Blocks: by Automattic – 7.0.0
Woocommerce Advanced Shipping Zones: by Jeroen Sormani – 1.0.0
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.0
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.13.1
WooCommerce: by Automattic – 6.2.1
Wordfence Security: by Wordfence – 7.5.8
Smush: by WPMU DEV – 3.9.5
WPForms Lite: by WPForms – 1.7.2.1

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #23 - /shop/
Basket: #190 - /cart/
Checkout: #191 - /checkout/
My account: #192 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OceanWP
Version: 3.1.3
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 142
Oldest: 2022-02-16 20:13:46 +0000
Newest: 2022-02-27 10:56:18 +0000

Pending: 10
Oldest: 2022-02-27 11:09:40 +0000
Newest: 2022-03-02 11:13:50 +0000

### Status report information ###

Generated at: 2022-02-27 11:09:33 +00:00

Hi @casket21,

Thanks for sharing a screenshot of your Accounts & Privacy settings and your System Status Report.

Your settings are correct and customers should be able to checkout without creating an account. The point is that when you’re in the Billing section on checkout it doesn’t proceed further to the Shipping section when you hit the Next button.

This could be likely caused by a conflict with your theme or with another plugin.

Make a backup first and update all your plugins. Test if it’s working. If the issue persists the best way to determine if there is conflict is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how it goes.

Hi there
I’ve set up a staging site https://staging6.plyt.co.uk/ and switched to storefront and disabled all plugins except for woocommerce as recommended, but I can not proceed and there is still an error as there are no shipping options available? I’ve tried adding in the woocommerce advanced shipping options and shipping zones but that doesn’t do anything and I still have the error message. I have deactivated these again and there is only storefront and woocommerce active now.
All advice gratefully received.
Thanks in advance

Hi there,

It looks like you do not have active shipping options for the UK and other countries and this is the message shown on the cart page when entering shipping details:

Link to image: https://snipboard.io/p47n8v.jpg

I recommend following our guide on how to correctly set up shipping in WooCommerce:

https://woocommerce.com/document/setting-up-shipping-zones/

If you still need help with this, it would be a good idea to share a few more screenshots of your shipping settings. You can use https://snipboard.io/ and paste here the generated link.

Thanks.

Thanks for your help – I’ve narrowed it down the the Oceanwp theme that’s the issue. I will contact them. Thanks for all your assistance – I hope they are as helpful & enjoy the rest of your day.

Glad to hear it 👍 – thanks for letting us know!
?
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Have a good day!