Recieving all emails EXCEPT Paid

  • First of all I LOVE WP-Invoice… this is a GREAT plugin.. THANK YOU!

    I am having an issue of neither the user or me (admin) receiving the “PAID” email notification (when entering the payment in manually).

    I receive NEW invoice notification emails… but NOT “PAID” emails… I have “Send email confirmation to the client” checked yes… and I also have WP-CRM checked “Use CRM to send notifications”. In WP-CRM under Settings-> notifications -> I have “WPI: Invoice Paid (Client Receipt)” checked..

    Am I missing something?

    https://www.ads-software.com/plugins/wp-invoice/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter jbezak

    (@jbezak)

    :22 am December 10, 2015
    Updated.

    9:22 am December 10, 2015
    Status of invoice was changed to ‘Paid’.

    9:20 am December 10, 2015
    $175.00 paid in – Cash

    9:20 am December 10, 2015
    Notification Sent (New Invoice) to (MY EMAIL IS HERE) at 9:20 am December 10, 2015.

    9:20 am December 10, 2015
    Created by James

    This is the “log”… it just doesn’t send the notification for PAID.. does it have something to do with it being a “Manual” payment?

    Plugin Contributor MariaKravchenko

    (@mariakravchenko)

    Hello.

    Do you set up content for notification and from/to fields in WP-CRM/Notification tab?

    Regards.

    Thread Starter jbezak

    (@jbezak)

    Thank you for the response. Yes it is set up in the WP-CRM notifications tab. An email is sent when I select “send notification” and send a new invoice notification , but the automatic one is not sent when the invoice changes to “paid”… Does this notification go out when I make the payment manually from the admin? Because that is how I am making the payment (right now)

    Plugin Contributor MariaKravchenko

    (@mariakravchenko)

    Yes, notification goes also when you use manual payments. I need to see your plugin’s settings in order to help you with that.

    You can contact us directly using this contact us form.

    Regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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