Recipient Not Receiving Submissions

Hello @muldari !

Hope you’re doing well today!

Gmail has a tendency to drop emails sent from WordPress sites using the default method (server-side settings using PHP’s mail() function). Too many people were abusing this option and some email providers simply decided that it may be better to just drop those emails than to try filtering out the spam.

A way to ensure deliverability is to set up SMTP sending from the site using a plugin. You can use our plugin Branda which has an option to set this up in Branda >> Emails >> SMTP – https://www.ads-software.com/plugins/branda-white-labeling/ and there are other similar plugins as well.

The setup is usually very simple, same as if you were configuring an email app with the credentials provided by your email provider.

This will cause the emails to be also sent as if form an email app and thus ensures that they aren’t dropped by the destination.

If you’re planning to use Gmail in this way, here you can find the SMTP details:https://support.google.com/mail/answer/7126229?hl=en#zippy=%2Cstep-check-that-imap-is-turned-on%2Cstep-change-smtp-other-settings-in-your-email-client (Step 2)

For Gmail due to security, you’ll also need to generate an App Password to avoid having to use the main Google account’s password: https://support.google.com/accounts/answer/185833?hl=en

Warm regards,
Pawel

So even though there is no SMTP for the email with this domain on the server I can still set this up using a different SMTP?
Thank you SO much for your quick resonse!

Hello @muldari !

Usually any SMTP will be better than the default method. However, in some cases you will need to use the SMTP for that specific domain. Or, in case of Google, you may have to add that email to Gmail >> Settings >> Accounts and Import >> Send mail as.

Warm regards,
Pawel

Thank you so much. Your Branda plugin + SMTP seems to have worked! I really appreciate your assistance on this.