Recommendations for workflow: buy now, take measurements, update order

I wouldn’t do that at all. I would use a form, like Gravity Forms or Contact 7 and I would add a snippet to collect those measurements right there and then. You could even do a search for an app that possibly has custom meta fields that you can add to your products to allow the user to enter everything you need.

I think Product Add Ons for only $49 will suit you just fine.

Thanks for your reply!

Understood, but I am looking to capture the sale. Sometimes the customer wants the product but does not have the facility to measure at that moment. So I need a solution where they can “buy now, measure later”

Ah, I read your OP differently. You could add a form on your site for them to come back to and the fields have the measurements and a field for the order number, name etc.

The other way would be to add a custom tab in their account if you’re planning on making users create an account on order to place an order.

Thanks Stef. Do you know whether you could link that form to the original order so that when they submit, I could update their original order based on the form’s submission?

With some custom coding you could have the form populate to the order in backend yes. If I come across a plugin that can do everything you’re needing I’ll reply.

One of my colleagues here might know of something else too.

Hello there,

My recommendation is to keep it as simple as possible for the users.

For the most part, they do not like complex buying experiences.

Kindly note if you would like to edit the order, it will need to be in Pending or on hold status, then once it is edited, switch back to the correct status.

Thanks both. Do you have any recommendations on where you would need to start and the things that would need to change? I would be surprised if there is a plugin out there to do this.

I guess it is a fancy way of allowing the customer to change their order once they have paid.

It’s definitely a unique request. That’s for sure. In my 25+ years of doing eCommerce I haven’t seen one like this.

However, I’d start by finding a developer that can custom code a child theme with your requests. As my colleague @ihereira noted, the order would have to automatically be set to “Hold” or “Pending” rather than “Processing” which is the default status.

There are plenty on Devs on Up Work, Fiverr and we even have a link on WooCommerce.com for developers as well as our Slack community.

Just be careful when hiring someone. Knowledge is Power.

Hi @rt32kd

We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.