• Resolved rafix777

    (@rafix777)


    Hi,

    I disconnected account from my site and when I want to reconnect again it’s a problem. I did all the required steps, I have successful message after all but when it redirects me to my page, I have this message: “Heads up!?It looks like there was a problem with reconnecting your site to Facebook.”. What should I do?

    Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @rafix777,

    Thanks for reaching out. Happy to help you with this!

    Could you check if the Two-Factor Authentication is enabled on your Facebook account?
    For more information requirements, check?this guide. Also, share a screenshot of the page where you see this error. You can use?https://prnt.sc/?or?https://snipboard.io?to share screenshots here.

    Looking forward to your response.

    Thanks!

    Thread Starter rafix777

    (@rafix777)

    Hi Rajesh,

    thanks for an answer. 2FA was enabled on all admins accounts. I’ve this message: https://prnt.sc/WJQ56aQt5ejQ and after few days it’s not working. Domain is verified and it works before. What should I do?

    Thread Starter rafix777

    (@rafix777)

    Here is system status:

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    • This reply was modified 1 month ago by rafix777.
    Thread Starter rafix777

    (@rafix777)

    Ok, resolved. I reconnected it. I needed to uninstall Woocommerce Integration app/extension on a Facebook Business App Store and after that I reconnected it one more time and it worked.

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