Hello @melissamcwalter,
Thanks for your patience and for bearing with us; we’re working on a massive backlog of support requests at this time, and we generally answer in the order received.
I hope you still need help since it sounded like it was a matter of urgency.
I checked your site and I noticed that you’re running a very old version of WordPress – 4.9.25, while the minimum supported at the moment is version 6.3. Could you please update your WordPress core and try reconnecting Jetpack once again for me?
In case you still have trouble with that and get connection errors, you will need to make sure that the xmlrpc.php page works to well connect Jetpack to your site.
If this page still returns a 404 error, I would recommend that you check the following:
- Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
- Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
- Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.
Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site once again.
Hope that’s all clear! Let me know how it goes and if you get stuck at any step, just let us know and we’ll be glad to help.
