Reconnecting Jetpack but keep stats

  • Hi,

    I know this may have very well been asked a lot, but I can’t find specific posts on this. If I disconnect Jetpack and reconnect it, will my stats and subscribers remain the same?

    We are getting this error “unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.” and it’s really important we don’t lose anything.

    Thanks!

    https://www.ads-software.com/plugins/jetpack/

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  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Your site is assigned a unique blog ID that is tied to your site URL when you first connected Jetpack. If the URL changed anytime between the time you first connected and when you reconnected, the system on our end would recognize the new URL as a new site and would assign a new blog ID, which would seem that you lost all that information. Even if that happens, we can move the stats and subs to that new blog ID – just let us know what your site is and we can take care of that for you.

    With regards to that error, can you try and log in to your site via wp-admin and disable/delete the existing Jetpack plugin files?

    Once you have done so please install Jetpack again from Plugins -> Add New. Then try to connect again.

    If you still have trouble – can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thanks!

Viewing 1 replies (of 1 total)
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