[record_link] not working in confirmation email

  • Resolved damien3000

    (@damien3000)


    6 years, 10 months ago

    hello,

    when i add a new user via the plugin, the confirmation email that is recieved does not include the ‘private link’.

    in the back office i have entered :

    Merci, [first_name], pour votre inscription à sitename.
    Vous pouvez compléter ou mettre à jour les informations vous concernant à tout moment en utilisant le lien privé suivant?: [record_link].

    but when i receive the mail all i read is :

    Merci, damien, pour votre inscription à sitename.
    Vous pouvez compléter ou mettre à jour les informations vous concernant à tout moment en utilisant le lien privé suivant : .

    its in french but you can see that [first_name] works, but not [record_link]

    any clue ? it’s important for us that the user gets the link so he can manage his information – and i have the same issue faor the ‘forgotten password’ mail.

    thank for your help,

    damien

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author xnau webdesign

    (@xnau)

    Make sure that the Participant Record Page setting is correct in the plugin settings under the “Record Form” tab.

    Manage database setting
    Advanced Settings
    Primary Email Address Field
    -> make sure you select Email (email)

    THIS worked for me

    Thread Starter damien3000

    (@damien3000)

    hello,

    @xnau : i’m sorry i do not understand your answer : as far as i know, i have entered the setting that i believed correct… what point in particular should i check ?

    @fosterclt : thank for your suggestion, but i checked and the field is already on ’email’, so the problem does not seem to come from here.

    Plugin Author xnau webdesign

    (@xnau)

    Make sure that the “Participant Record Page” setting points to a valid page.

    Thread Starter damien3000

    (@damien3000)

    that’s it !

    so to be clear for other viewers : first you need to create a page in which you add the shortcode [pdb_record], and second assign this page to the “Participant Record Page” (in ‘configuration page’ > third tab > first line).

    in french, the field is called “Page de formulaire détaillé” which has quite a different meaning (something like “detailed/expanded form page”), so it took me some time to find it.

    thank you @xnau !

Viewing 5 replies - 1 through 5 (of 5 total)
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