Recordings do NOT work and Customer Service Sucks!

  • So, it is now Monday, 10:10pm EST and I left two support questions on Saturday 6:00pm after waiting four hours for my recording to show up on my WordPress page and it did not. It is now Monday and my recordings are still not there. Now they state that it can take awhile for recordings to show up but this is ridiculous.
    I also inquired for help on their Facebook page on Sunday and no one has gotten back to me there either. If something doesn’t work and there have been a few things, do not expect to get any help. I am BEYOND pissed because four hours of recordings are gone. I do NOT recommend this plugin or this service, they both are terrible and just as bad as the customer service.

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  • Demi Iv.

    (@demitriivanderj)

    @lishone80,

    Did you request help on Facebook on Sunday and you didn’t get help?

    Wow!, I think you don’t know what a free plugin is.

    I don’t wish to abuse of this topic. It’s just when i say an unfair review i get pissed as well.

    Plugin Author J Federico

    (@jfederico)

    Dear anonymous user (Lishone80),

    I understand your frustration. The problem you experienced may have been caused by a number of reasons and they could be clearly found in the BigBlueButton server you were using at that time.

    If you are paying for BigBlueButton hosting, I would recommend you to reach your provider and let them know your concerns. If you are hosting your own server you should ask your professional services provider to help you fix the issue in your server.

    Customer service is usually offered to, customers. If you are not a customer of a company or a professional services provider you may want to take a look to the community forums, although all of them have their own rules.

    For what this plugin concerns, you may want to take a look the terms in the license which can be found in full here https://www.gnu.org/licenses/gpl-2.0.html

    NO WARRANTY

    11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

    12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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