Records showing in Hubspot but not in CRM Perks logs or Hubspot WP logs

We are using CRM Perks for leads to submit their information and we have connected our Hubspot account.
We see some new records in Hubspot that we see submitted the form, per the record’s activity, but the records are not showing up in the logs for CRM Perks or Hubspot’s app in WordPress. Because the records are not added correctly, the Marketing Contact Status field is then not set appropriately and we cannot trigger our workflow to send an automated email response.
This issue does not happen for all form submissions, only for a few.