Recover lost comments after moving to ‘https’ not working

  • Hi,
    I have seen many other posts about this elsewhere in this forum which have been closed to further comments, but I cannot find a solution that has worked for me.

    I switched over to https yesterday, and immediately all my FB comments (about 4 years’ worth) at [ redundant link removed ] (posts only, not pages) vanished. I had been using another FB plugin, so I switched to yours because it had the ‘recover lost comments’ feature. However, the feature has not recovered my lost comments.

    I have, of course, clear my site’s cache as well as my browser’s cache (many times), but nothing ever changes.

    I put a comment on my most recently published article just to make sure my FB comments were working at all, and it showed up fine, as did replies to it /2020/01/trentino-valley-parishes-guide/ but there were a bunch of other comments on that page before I made the switch, which have now vanished along with the many dozens of others on my older posts back to 2016.

    I tried inserting code that I’ve seen here and elsewhere, but it ‘broke’ my site, so I removed it.

    I wrote to your support email address but have received no reply.

    And my hosting company, of course, know less than I do when it comes to this issue.

    Can you please help? It is really quite upsetting to lose 4+ years of conversation just by increasing security on the site.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter trentinogirl

    (@trentinogirl)

    P.S. I currently have the free version of the plugin, but just purchased your upgrade.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    but just purchased your upgrade.

    Which means the author cannot support you here. They are not allowed to, no one can support customers on this volunteer community site.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Recover lost comments after moving to ‘https’ not working’ is closed to new replies.