recover-password shortcode does not work

  • Resolved r1bryan

    (@r1bryan)


    8 months, 3 weeks ago

    When I enter my login of “Randy Bryan” and an incorrect password, the prompt for “change password” appears. When I click on “change password”, the next prompt is a wordpress page (W inside a circle) asking to enter email for changing password. The email is not sent. I should be getting a specific screen provided by your plugin for changing the password. My other website with Profile Builder plugin does work properly. The only difference I can see is that I have the classic editor plugin installed on the website where the recover password option is working. I have tried to duplicate exactly the same Profile Builder settings on both websites….

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @r1bryan,

    First of all please make sure you have a page created on your site where you’ve added the Profile Builder Recover Password form (you can read more about this here).

    After this, go to your site’s Dashboard -> Profile Builder -> Settings -> General Settings ->and in the “Password Recovery Page” setting (please check the following screenshot:?https://snipboard.io/KO5ArQ.jpg), you will need to select the page where you have the PB Recover Password form.

    Best regards,

    Thread Starter r1bryan

    (@r1bryan)

    Just figured it out yesterday. Your answer is correct. Funny my other site worked properly without filling in the field.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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