Recovering lost statistics

  • Resolved ricardomoinhos

    (@ricardomoinhos)


    3 years, 8 months ago

    For some reason my Jetpack plugin was disconnected from one of my websites and after reconnecting I just realised that I’ve lost all the statistics for that particular website.
    From what I was able to read, this happens because a new id is assigned to the website.
    If it helps, the old id is 162119678. The newer id is 129006332.
    I tried to change the update the new id with the older on the site database but it seems that the id is it updated again so there’s no way to access my old stats.

    I would really appreciate if you could help me with this.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hi @ricardomoinhos,

    I’ve merged the stats from your old Jetpack blog ID into your new one. You can verify these updates by logging in to WordPress.com and going to the link below:

    https://wordpress.com/stats/insights

    From there, choose the site you’d like to view stats for.

    Let us know when you need us.

    Thread Starter ricardomoinhos

    (@ricardomoinhos)

    Hi @jenhooks,

    I’ve just verified and the stats are back. Thanks so much for your help and for being so fast resolving this issue.
    I’m really appreciated!

    The stats are there in JetPack / WordPress.com – the problem is the links to stats pages in the WordPress dashboard for the site (and the 48 hour icon in the top ribbon) fail to return the stats.

Viewing 3 replies - 1 through 3 (of 3 total)
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