Recovery mode doesn’t work

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins.

This is the information provided by WordPress.

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WooCommerce.

First, visit your website (https://juehomestore.com/) and check for any visible issues. Next, visit the page where the error was caught (https://juehomestore.com/wp-admin/admin-ajax.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://juehomestore.com/wlogin/?action=enter_recovery_mode&rm_token=2tCgQsBJ9FjQCqqsrgKsy6&rm_key=1nrvRDXHwmmIhSacSt4ZFi

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8
Current theme: Astra (version 3.6.7)
Current plugin: WooCommerce (version 5.6.0)
PHP version 7.4.22

Error Details
=============
An error of type E_ERROR was caused in line 379 of the file /home/janicess/public_html/juehomestore.com/wp-content/plugins/woocommerce/includes/wc-user-functions.php. Error message: Uncaught Error: Call to undefined function wp_get_current_user() in /home/janicess/public_html/juehomestore.com/wp-content/plugins/woocommerce/includes/wc-user-functions.php:379
Stack trace:
#0 /home/janicess/public_html/juehomestore.com/wp-content/plugins/woocommerce/includes/wc-user-functions.php(501): wc_current_user_has_role(‘administrator’)
#1 /home/janicess/public_html/juehomestore.com/wp-includes/class-wp-hook.php(303): wc_modify_editable_roles(Array)
#2 /home/janicess/public_html/juehomestore.com/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)
#3 /home/janicess/public_html/juehomestore.com/wp-content/plugins/woocommerce-product-addon/inc/functions.php(2020): apply_filters(‘editable_roles’, Array)
#4 /home/janicess/public_html/juehomestore.com/wp-content/plugins/woocommerce-product-addon/backend/options.php(56): ppom_get_all_editable_roles()
#5 /home/janicess/public_html/juehomestore.com/wp-content/plugins/woocommerce-product-addon/woocommerce-product-addon.php(60): include_once(‘/hom

Hi @sterndata , thanks for your answer. How can I disable the plugin since I’m not able to access wp-admin?

• This reply was modified 3 years, 3 months ago by hlipang.

To disable a plugin, rename (or delete) its directory in wp-contents/plugins via FTP or the file manager app of your hosting control panel.

Start with wp-content/plugins/woocommerce-product-addon

If that solves it, contact Woo about the issue.

You’re using a commercial plugin, so please use their official support channel. We feel they are best equipped to support their products.

https://woocommerce.com/my-account/create-a-ticket/

Commercial products are not supported in these forums.

if the issue turns out to be with Woocommerce itself, I recommend asking at https://www.ads-software.com/support/plugin/woocommerce/#new-post so the plugin’s developers and support community can help you with this.

Hi @sterndata , I’ve found the plugin that caused the error. Thanks for your help!