Recrop in Image/Details does not work

  • Resolved TwoBrands BV

    (@webworkx)


    6 years, 2 months ago

    Hello,

    We are trying to use the recrop function in the image/details lightbox for cropped image sizes. But every recrop results in the same original crop image.
    Clicking on one of the radiobuttons regenarates the crop but this is always the same.

    Are we doing something wrong or is this a bug?

    We tried this on several websites and the problem it never worked as espected.

    Thanks,
    Rogier

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Iulia Cazan

    (@iulia-cazan)

    Hi,

    Please give me more details about your setup, the core version, perhaps the theme and plugins info. Are you seeing the same image in the lightbox preview or the file itself? Also, what are the image sizes defined? Do you have an image sample that I could use to attempt to replicate the issue?

    Regards,
    Iulia

    Thread Starter TwoBrands BV

    (@webworkx)

    Hello Iulia,

    We abonded your plugin because besides the not working crop we encountered more issues beacause the 2 blue regenerate buttons at the featured image appeared twice and did not function anymore, it even messed up the backend layout.

    Tried finding a conflict with other plugins, but since we used your plugin for more then a year on maybe 20-30 sites it suddenly had problems. We could not find a conflict quickly.

    Most sites we run are build with astra of beaver theme and use beaver builder and ACF Pro, ofcourse some more plugins

    It might have to do with the classic editor addon but i’m not sure and havent tested it.

    Plugin Author Iulia Cazan

    (@iulia-cazan)

    Hello,

    I just released a new version of the plugin with a small fix for the double buttons. Please upgrade and let me know if it works properly after that.

    Regards,
    Iulia

    Thread Starter TwoBrands BV

    (@webworkx)

    Double buttons are gone!

    When used with gutenberg the translation of the button is not correct.
    Button text is: Detalii imagine

    Still cropping is not working for me.

    Plugin Author Iulia Cazan

    (@iulia-cazan)

    Hi,

    I will take a look at the translation.

    About the crop issue, please send me some example of an image you use (I am interested in the resolution of the image and size) and the settings you made. Also is there a specific image size that is not generated?

    Have you accessed directly the URL of the image that is generated (this should be available in the details lightbox for that specific image size)? Sometimes the browser cache is not refreshed and the image looks the same.

    Regards,
    Iulia

    Plugin Author Iulia Cazan

    (@iulia-cazan)

    Hello,

    The translation for the button used with Gutenberg is fixed in the new release. Please upgrade when you have time.

    Regards,
    Iulia

    Thread Starter TwoBrands BV

    (@webworkx)

    Thanks for the fix.

    The crop issue, i could replicated in connection to the ewww image optimzer plugin.
    Disabling that plugin results in being able to use the crop function again.

    Will test this with some other optimzers to see if they work together with your plugin.

    Plugin Author Iulia Cazan

    (@iulia-cazan)

    OK, so you’re saying that the issue was generated by ewww image optimzer plugin. I will close this issue, but you can post to support whenever necessary.

    Regards,
    Iulia

Viewing 8 replies - 1 through 8 (of 8 total)
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