Recurring issue with updates

  • Resolved bluerev

    (@bluerev)


    3 years, 4 months ago

    Hi,
    a month ago I had an issue where the update 1.3.4 generated some issues and some sliders did not work anymore. That time it has been resolved, I received a remade code which I needed to upload in order to fix it. Then I deactivated the automatic update function in WordPress.
    Meanwhile, the system informed me that there are further updates available. I was waiting a while, to make sure that issues are resolved before I update the plugin. Today I wanted to update the plugin on version 1.3.7. As result, the system deleted the individual previous code and my website entirely crashed. When I deactivated the plugin, my website was online again, but without any video. Next, I uploaded the customized code again, which I got last time. But it does not work anymore, no videos are available.

    What should I do?

    Thanks,
    Sandro

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author richteam

    (@richteam)

    Dear bluerev

    Thank you for the topic.

    I’m sorry for the worries.

    We watched your video slider that works great.

    Can you please tell me what type of slider you have with problems?

    You can take a screenshot so that we can see the problem and give a link to the page where the slider is located to see the problem.

    We’ll all do to solve the problem.

    Best, Rich-Web

    Thread Starter bluerev

    (@bluerev)

    Hi Rich-Web,

    I was able to make the customized code work again (1.3.5). I don’t know why, but when I uploaded the code again, it removed the slider option which was set.
    Nevertheless, I’m still not able to update the code you provided last time. When I do so, it crashes my website.

    Best,
    Sandro

    Plugin Author richteam

    (@richteam)

    Dear bluerev

    Please. you can take a screenshot and give a link to the slider? We’ll all do to solve the problem.

    Best, Rich-Web

Viewing 3 replies - 1 through 3 (of 3 total)
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