• Resolved ben4wordpress

    (@ben4wordpress)


    This is a brand new store using woocommerce (4.8.0) and woocommerce subscription (3.0.11) plugins. Also using Klarnas order management (1.6.5) and Klarna Checkout (2.4.0). We have processed more than 100 initial subscriptions and all orders are correctly listed in both the merchant portal and in woocommerce.
    Now it is time for the first recurring payment. I tested with a test customer and found issues.

    I am having a problem with recurring payments for subscriptions. The initial order works fine and I do get a payment and correct status changes through Klarna and a “Recurring token for subscription” correctly according to order notes in woocommerce. I have more than a hundred ongoing subscriptions (every 3 months) in the system that are up for next payments.
    When the time comes for the next payment woocommerce creates a new order and tries to connect and comes up with an error note in the new order:
    Prenumerationsbetalning misslyckad med Klarna. Meddelande: {
    ”error_code” : ”INVALID_OPERATION”,
    ”error_messages” : [ ”” ],
    ”correlation_id” : ”101aa053-XXXX-XXXX-XXXX-XXXXXXXXXXXX”
    }
    also the systems sends out a message to customers saying their payment failed.
    I have checked that we do have the subscription feature turned on at Klarna for our store and tried contacting support to no avail. Multiple calls and emails with ticket numbers have been filed but no reply or mail back to me.

    I am hoping someone here can shed some light on what can be done.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kristi at Klarna

    (@klarna)

    Hi @ben4wordpress ,
    Your Klarna Checkout (KCOv3) account is not yet sufficiently configured for recurring orders. Both Klarna Checkout & Klarna Payments must be supported for the latest Klarna Checkout v3 recurring functionality to work successfully. Your MID is currently only configured for Klarna Checkout, but not Klarna Payments. Klarna Merchant Support can help get your account updated to resolve this issue.

    Plugin Author Kristi at Klarna

    (@klarna)

    Closing per above, but if further support is needed, we are available: https://klarna.com/merchant-support for Klarna account support and [email protected] for Woo Klarna plugin support.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Recurring payment failed’ is closed to new replies.